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Client Service Coordinator

2 months ago

London, Greater London, United Kingdom Nuffield Health Full time

Job Summary

Nuffield Health is seeking a highly skilled Client Service Coordinator to join our team at our Flagship Medical Centre Barbican. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our patients and clients, ensuring a smooth and efficient experience from initial contact to completion of their visit.

Key Responsibilities

  • Manage and coordinate client bookings and appointments, ensuring accurate and timely processing of client enquiries.
  • Provide exceptional customer service, responding to client queries and concerns in a professional and courteous manner.
  • Work closely with the Client Services team to ensure seamless communication and coordination of client services.
  • Manage and maintain accurate records of client interactions, including correspondence and communication.
  • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Collaborate with other departments to ensure consistency and professionalism in client service delivery.
  • Contribute to the development and implementation of client service initiatives and strategies.

Requirements

  • Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.

About Nuffield Health

Nuffield Health is the UK's largest healthcare charity, dedicated to building a healthier nation. We offer a comprehensive benefits package, including free gym membership, physiotherapy, private healthcare, and financial wellbeing advice. Our team is passionate about delivering exceptional patient care and service, and we're committed to creating a positive and supportive work environment.