Telesales and Business Development Manager

1 week ago


Smethwick, Sandwell, United Kingdom DPDgroup UK Full time £44,300

We are seeking a highly skilled and experienced Direct Sales Executive Manager to join our team in Smethwick. As a key member of our sales department, you will be responsible for leading, coaching, and motivating your team to achieve business targets and deliver exceptional service to our customers.

The successful candidate will have a proven track record of success in a similar environment, with the ability to analyze data, identify errors, and rectify any issues. You will also demonstrate the core values of DPD - Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

In terms of salary, we offer a competitive package including performance-related commission. Our benefits include holiday trading, enhanced maternity and paternity package, free life assurance, health kiosks, Vitality at Work, free on-site parking, and discounted shopping from hundreds of retailers.

This is an exciting opportunity to join a dynamic and growing organization, where we recognize and develop talent and promote from within. If you share our aims and values and can help us deliver our customers' promises, then this could be the perfect role for you.

Key Responsibilities:

  • First line of escalation for the direct sales team
  • Implement and coordinate new starter inductions and probation sign-off
  • Assist with the recruitment of direct sales executives
  • Identify training requirements and arrange necessary coaching and support
  • Champion all new products and services and ensure the team has sufficient training
  • Review and sign-off new account requests
  • Review and manage performance for each individual and take necessary action
  • Ensure individuals are achieving required KPIs
  • Responsible for one-on-one monthly reviews of the Direct Sales team
  • Monitor and police Salesforce to ensure accuracy and compliance, including contribution reports
  • Monitor the handover process and ensure compliance
  • Report on lead campaign feedback
  • Responsible for holding disciplinary hearings and dealing with any HR issues, including absence management
  • Resolve any payroll issues and submit payroll before cut-off
  • Review and authorize credit requests

About You:

  • Able to analyze data, identify errors, and rectify any issues
  • Demonstrate core values of DPD: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Salary: £40,000 - £60,000 per annum, depending on experience

Location: Smethwick, B66 1BY

Job Type: Full-time

Experience: At least 2 years of experience in a similar role



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