Head of Product and Propositions

6 days ago

London, Greater London, United Kingdom Connect Fibre Full time
About the Role

We are seeking a seasoned and innovative Head of Product and Propositions to join our dynamic team at Connect Fibre. As a key member of our leadership team, you will be responsible for driving the development and launch of new propositions that meet the evolving needs of our customers.

Key Responsibilities
  • Develop and Launch New Propositions: Lead the end-to-end development of new propositions from concept to launch, ensuring they meet customer needs and business objectives.
  • Product and Propositions Strategy: Own, create, and drive compelling products and propositions relating to fixed connectivity services, including Broadband, Voice, TV, and Wi-Fi, as well as Value-Added Services (VAS) and customer premise equipment (CPE).
  • Market Analysis and Insights: Facilitate new propositions ideation, evaluation, and business cases using customer needs, competitor landscape, market trends, and trading insights.
  • Collaboration and Communication: Collaborate with marketing, sales, and technical teams to create and execute go-to-market plans, and engage with internal and external stakeholders to gain buy-in for product initiatives.
  • Product Budgeting and Management: Own and oversee product budgets, ensuring efficient allocation of resources relating to cost, pricing, and packaging.
  • Marketing Claims Matrix: Own and maintain the marketing claims matrix to be used internally and externally for your propositions.
  • Scenario Evaluation and Business Cases: Evaluate scenarios and business cases for new propositions, aligning them with our business plans.
  • Team Leadership: Lead virtual teams from marketing, network, and sales teams to leverage all elements of the marketing mix (price, product, place, promotion, and people) to deliver customer proposition launches or changes successfully.
  • Performance Monitoring and Enhancement: Monitor and manage in-life performance of customer propositions and proactively propose and deliver enhancements/fixes with the wider business.
About You

We are looking for a seasoned professional with experience in a senior role within a proposition function, preferably in a broadband, leading UK Telco or Media or SaaS company – B2B or B2C. You should have a proven ability to manage multiple projects and meet deadlines, and be able to lead a virtual team from across the business in taking a proposition from concept to market.

You should have strong analytical, numeracy, commercial, and Microsoft literacy, as well as the ability to size market opportunities for a proposition in terms of volumes, price, revenues, and profits, using robust insight and data. You should also be an expert user of customer insight, working with and distilling multiple and disparate insights and data sources into compelling and actionable recommendations.

You should be an excellent communicator (both written and verbal) with the ability to influence and confidently lead discussions with all employees from customer-facing to the Senior Leadership Team. A supportive and inclusive leader able to work collaboratively in a cross-functional team environment is essential.

About the Benefits
  • Competitive Salary
  • 25 days holiday plus Bank Holidays plus Birthday
  • Company Pension Contribution
  • Business Laptop
  • Excellent Private Medical and Dental Benefits Package
  • £1000 Employee Referral Scheme
  • Superb Maternity Support Package
  • Continuous development and long-term career prospects

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