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Product and Proposition Manager
3 months ago
Join us as Product and Proposition Manager at Barclays, where you will play a pivotal role in supporting key business journeys.
You will develop different commercial and business models, product propositions, and customer-level strategies and solutions that are tailored to customers' needs. You will help create vision and strategy for exit journeys, articulating what customer outcome should look like when exiting customers and designing the exit journey.
You will be collaborating and establishing stakeholder groups to improve processes and deliver changes into Business Banking. Your experience with a wide range of stakeholder management, product and proposition, compliance or regulatory experience, and problem-solving skills will be invaluable in this role. Experience in presenting at a senior level, understanding of exit journeys, and change management process experience would be good to have.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role will be based in London.
Legal Right to Work
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important that you ensure you are working with the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.
Purpose of the Role
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle, and own associated outcomes for customers, colleagues, and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management, and controls.
Serve as a Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
Development of product propositions and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy, and lead execution of the priorities.
Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch.
Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Assistant Vice President ExpectationsConsult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
Take ownership of managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding how areas coordinate and contribute to achieving the objectives of the organisation sub-function.
Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external, such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
