ICT Support Specialist
18 hours ago
We are seeking a highly skilled ICT Support Officer to join our team at Qualserv Consulting.
Job SummaryThe ICT Support Officer will play a crucial role in ensuring the effective delivery of ICT services, working in partnership with both Services and the Managed ICT Service Provider.
Main Responsibilities- Support the Service Delivery Lead in managing the delivery of the operational ICT Service, ensuring key outcomes and value for money.
- Review and interpret ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider.
- Monitor ICT incidents and communicate risks and issues to stakeholders.
- Support the delivery of the ICT Communications plan, including coordinating ICT operational groups and drop-in sessions.
- Act as an escalation point for departments on operational ICT matters.
- Be accountable for the delivery of the corporate printing contract.
- Coordinate responses with the Managed Service Provider to Freedom of Information Requests.
- Support and monitor user licenses to ensure value for money.
- Work with the Managed Service Provider to manage ICT assets, including registration for supplier warranties.
- Experience of ICT-related projects or ICT support.
- Experience of working with ICT Service Providers.
- Experience of building effective working relationships.
- Good experience of monitoring contract performance and KPIs.
- Previous experience of working in a local government environment.
- Working knowledge of how ICT and digital solutions can support service delivery reform.
- Good knowledge of ICT technologies.
- Excellent communication and customer service skills.
- Relevant knowledge of legislation, including the Freedom of Information Act and General Data Protection Regulations.
- Knowledge of local authority culture, procedures, and systems.
- Knowledge of information security governance requirements.
We are looking for a candidate who can demonstrate a strong understanding of ICT service delivery and a proven track record of working in a local government environment.
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