Customer Experience Associate

5 days ago


Bath, Bath and North East Somerset, United Kingdom Stonegate Group Full time

Location: Lamb & Lion

We're seeking a highly motivated Customer Experience Associate to join our team at Lamb & Lion in Bath City Centre. As a key member of our front-of-house team, you'll be responsible for delivering exceptional customer experiences that exceed our guests' expectations.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You'll be working closely with our management team to ensure that every guest feels welcome and valued. We're looking for someone who is passionate about providing outstanding service, has excellent communication skills, and can work well under pressure.

Responsibilities:

  • Welcome and engage every guest, ensuring they have a memorable experience
  • Prepare and serve high-quality food and drinks, meeting our high standards
  • Make recommendations to enhance guest experiences and increase sales
  • Maintain a clean and safe environment for guests and colleagues

What We Offer:

  • A competitive salary of £21,500 per annum (approximately)
  • Flexible working hours to accommodate your lifestyle
  • VIP entry to our pubs and bars across the UK
  • 25% off food and drink for you and all your friends
  • Early access to your earned wages
  • Join our team socials and create lifelong friendships
  • Award-winning development programs to support your career growth

About Us:

Lamb & Lion is part of Stonegate Group, the largest operator of pubs, bars, and late-night venues in the UK. Our leading brands include Slug & Lettuce, Be At One, and Popworld. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you



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