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Residential Community Coordinator

1 month ago


Bridport, Dorset, United Kingdom McCarthy Stone Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a House Manager at McCarthy Stone. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our residential community.

Key Responsibilities:

  • Welcoming new homeowners and providing a warm and friendly welcome to our community.
  • Providing a professional front-of-house service and dealing with all visitors in a courteous and efficient manner.
  • Being the first point of contact for all homeowners and offering them help, support, and advice as necessary.
  • Working closely with our partners and suppliers to ensure the smooth running of the estate.
  • Managing the development's gardens and grounds in an efficient and effective manner, providing our homeowners with a safe, secure, and well-maintained environment.
  • Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

Requirements:

  • Excellent communication skills with a real 'can-do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy, including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage, although successful candidates will receive all the necessary training on commencement of the role.

About McCarthy Stone:

McCarthy Stone is a leading UK retirement living provider, dedicated to delivering exceptional customer service and creating vibrant communities for our homeowners. We offer a range of benefits, including a competitive salary, group personal pension, life insurance, and flexible working hours.

Why Work for Us:

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. We offer a range of training and development opportunities, including courses such as basic first aid, working safely in the workspace, and Dementia Friends training.