Technical Support Specialist
4 days ago
About the Role:
We are seeking a skilled and proactive IT Helpdesk Engineer to join our dynamic IT support team at Clwyd Recruitment Solutions. The ideal candidate will provide advanced technical support to end-users, ensuring the efficient resolution of IT issues and maintaining the integrity and functionality of our IT infrastructure.
Key Responsibilities:
- Advanced IT Support: Provide expert-level support to users via phone, email, and in-person for a wide range of technical issues, including hardware, software, networking, and peripheral devices.
- Incident Resolution: Diagnose and resolve complex technical problems, escalating to higher-level support teams when required. Ensure all incidents are properly documented and tracked in the ticketing system.
- System Maintenance & Upgrades: Assist in the configuration, installation, and maintenance of software and hardware, ensuring the smooth running of systems across the organization.
- Network & Security Support: Assist with the monitoring and troubleshooting of network issues, ensuring network security, and configuring firewalls, routers, and switches as needed.
- User Account Management: Manage user accounts, permissions, and access rights for various systems and applications, including Active Directory and Office 365.
- Technical Documentation: Create and update internal documentation, user guides, and knowledge base articles to assist with troubleshooting and improve the efficiency of the support team.
- IT Training & Support: Provide training and guidance to users on IT best practices, new systems, software, and tools.
- Collaboration: Work closely with other members of the IT department to implement IT projects and support long-term IT strategy.
Requirements:
- Proven experience in an IT helpdesk or technical support role, with a solid understanding of IT systems, networks, and hardware.
- Proficiency in supporting a variety of operating systems (e.g., Windows, macOS, Linux) and common business applications (e.g., Microsoft Office Suite, Microsoft Teams, cloud-based applications).
- Hands-on experience with diagnosing and troubleshooting technical issues related to desktops, laptops, mobile devices, and networking equipment.
- Strong knowledge of networking principles (e.g., TCP/IP, DNS, DHCP, VPN, etc.) and network troubleshooting.
- Familiarity with IT management tools, remote desktop software, and ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
- Strong communication skills, with the ability to explain technical issues to non-technical users in a clear and concise manner.
- Ability to work well under pressure, manage multiple priorities, and meet deadlines.
- A customer-focused attitude, with excellent problem-solving skills and attention to detail.
Salary and Benefits:
The successful candidate will receive a salary of £30,000 per year, plus benefits including on-site parking.
-
Technical Support Consultant
2 weeks ago
St Asaph, Denbighshire, United Kingdom Dŵr Cymru Welsh Water Full timeAbout the Role">As a Technical Support Consultant, you will be responsible for providing technical support for the Distribution area, working closely with the Network team to ensure high service levels and maintain the Distribution Network.Key responsibilities include making recommendations for performance improvements, ensuring data/IMS compliance, reacting...
-
Technical Support Professional
4 days ago
St Asaph, Denbighshire, United Kingdom Clwyd Recruitment Solutions Full timeOverviewOur client, a forward-thinking IT services provider, is seeking a passionate and dedicated IT Support Engineer to join their growing team. Based in the UK, this role offers an excellent opportunity to work with cutting-edge technology solutions and contribute to the success of the company.
-
Strategic Project Support Specialist
4 weeks ago
St Asaph, Denbighshire, United Kingdom Betsi Cadwaladr University Health Board Full timeRole OverviewWe are seeking a highly skilled Strategic Project Support Specialist to join our dynamic team at Betsi Cadwaladr University Health Board (BCUHB) in North Wales.Your Key ResponsibilitiesTo plan, support and monitor project elements or work packages.Drafting work packages, plans and reporting deviations to ensure projects are delivered on time and...
-
Water Network Operations Specialist
2 weeks ago
St Asaph, Denbighshire, United Kingdom Dŵr Cymru Welsh Water Full timeJob Overview">We are seeking a highly skilled Water Network Operations Specialist to join our team at Dŵr Cymru Welsh Water. As a key member of our Distribution Network team, you will play a critical role in ensuring the reliable operation and maintenance of our water distribution network.The ideal candidate will have a strong background in water network...
-
Desktop Support Technician
4 days ago
St Asaph, Denbighshire, United Kingdom Clwyd Recruitment Solutions Full timeAbout the Job:We are seeking a highly skilled IT Helpdesk Engineer to join our IT support team at Clwyd Recruitment Solutions. The ideal candidate will be responsible for providing advanced technical support to end-users, ensuring the efficient resolution of IT issues, and maintaining the integrity and functionality of our IT infrastructure.Key...
-
Precision Optical Systems Designer
3 weeks ago
St Asaph, Denbighshire, United Kingdom Engineering Full timeJob Summary:We are working with a leading UK manufacturer of large optics and optical systems. Our team is seeking a skilled Design Engineer to work with commercial customers, creating designs and technical documentation for complex optical systems, including opto-mechanical and structural assemblies.Key Responsibilities:• Develop tailored design solutions...
-
Supporting Educational Excellence
3 weeks ago
St Asaph, Denbighshire, United Kingdom Excell Supply Ltd Full timeCompetitive salary: £18-£25 per hourAbout the RoleWe are seeking a dedicated and passionate Teaching Assistant to support our educators in delivering high-quality education to students in primary and/or secondary schools in Denbighshire on a supply basis.The ideal candidate will work closely with teachers to provide individualized support to students,...
-
Education Support Professional
3 weeks ago
St Asaph, Denbighshire, United Kingdom Excell Supply Ltd Full timeAbout Excell Supply LtdExcell Supply Ltd is a leading educational recruitment specialist dedicated to providing high-quality education services.Salary: £12-18 per hour (dependent on experience)About the RoleThis Education Support Professional position offers an exciting opportunity to work closely with teachers in primary and/or secondary schools in...
-
Financial Operations Specialist
2 weeks ago
St Asaph, Denbighshire, United Kingdom CV-Library Full timeJob OverviewWe are seeking a highly motivated and experienced Financial Operations Specialist to join our client based in St Asaph. The ideal candidate will have at least 12 months of experience within a finance department, with previous manufacturing exposure being desirable.Key ResponsibilitiesLoading purchase invoices accurately and raising and processing...
-
External Sales Specialist
4 weeks ago
St Asaph, Denbighshire, United Kingdom Excelitas Technologies Full timeJob Title: Key Account ManagerWe are currently seeking a highly skilled Key Account Manager to join our team at Excelitas Technologies. As a Key Account Manager, you will be responsible for identifying, developing, and maintaining business relationships with our key customers. This is an excellent opportunity for a career-driven individual who is passionate...
-
Junior Munitions Specialist
2 weeks ago
St Asaph, Denbighshire, United Kingdom Tussell Limited Full timeJob TitleA great opportunity has arisen for an ambitious individual to join our team as a Junior Munitions Specialist in the research and development of munitions products. About the Role:Assist experienced engineers in the design, development, and testing of munitions products.Contribute to the manufacture of these products while studying for a degree in...
-
North Wales Police Communications Specialist
2 weeks ago
St Asaph, Denbighshire, United Kingdom Adecco UK Limited Full timeAbout the RoleWe are looking for a skilled North Wales Police Communications Specialist to join our team. In this role, you will be responsible for managing emergency calls and providing critical support to the police force.Responsibilities include:Managing expectations and advising what the police can and cannot doWorking with other emergency services and...
-
HR Administrator
3 weeks ago
St Asaph, Denbighshire, United Kingdom Excelitas Technologies Full timeAbout Excelitas TechnologiesExcelitas Technologies is a global technology leader focused on delivering innovative, high-performance, market-driven photonic solutions to meet the illumination, Optronics, detection and optical technology needs of global customers. Our mission is to enable our customers' success in their end-markets across various sectors.Job...
-
Inspiring Primary Education Specialist
1 week ago
St Asaph, Denbighshire, United Kingdom Excell Supply Ltd Full timeJob OverviewExcell Supply Ltd is currently recruiting for primary education specialists who are available for day-to-day supply and long-term roles in the area. With a high demand for teachers in our primary schools, we are interested in speaking to current supply teachers who do not have the volume of work they desire or Newly Qualified Teachers (NQTs)...
-
Nursing Professor
4 days ago
St Asaph, Denbighshire, United Kingdom Glyndŵr University Full timeAcademic Nurse SpecialistThis Academic Nurse Specialist position involves developing and delivering high-quality teaching materials, supporting students, and contributing to innovative nursing practice.Main responsibilities:Developing teaching materials and assessmentsSupporting students in their academic and professional growthEnhancing nursing education...
-
IT Infrastructure Engineer
4 days ago
St Asaph, Denbighshire, United Kingdom Clwyd Recruitment Solutions Full timeJob Overview:We are recruiting for an IT Helpdesk Engineer to join our IT support team at Clwyd Recruitment Solutions. The ideal candidate will be responsible for providing advanced technical support to end-users, ensuring the efficient resolution of IT issues, and maintaining the integrity and functionality of our IT infrastructure.Key...
-
Lift Industry Business Growth Specialist
3 weeks ago
St Asaph, Denbighshire, United Kingdom J&L Elevator Components Full timeJob Opportunity: National Sales ManagerJ&L Elevator Components is a leading supplier of high-quality lift equipment, seeking a skilled professional to join our team as a National Sales Manager. In this role, you will play a critical part in driving business growth, expanding our customer base, and maintaining strong relationships with existing clients.About...
-
Payroll Specialist
2 weeks ago
St Asaph, Denbighshire, United Kingdom Excelitas Technologies Full timeExcelitas Technologies is Hiring an HR AdministratorAbout UsWe are a global technology leader focused on delivering innovative, high-performance photonic solutions to meet the illumination and detection needs of global customers. Serving a vast array of applications across biomedical, scientific, safety, security, consumer products, semiconductor, industrial...
-
Customer Service Engineer
4 days ago
St Asaph, Denbighshire, United Kingdom Clwyd Recruitment Solutions Full timeResponsibilitiesHandle customer support requests and resolve technical issues efficientlyAct as a point of escalation for the 1st line teamAssist with deployments and customer projects alongside the 3rd line teamMaintain software and hardware systems as requiredProvide on-site support, including user setups and issue resolutionsEnsure all support tickets are...
-
Optical Design Expert
3 weeks ago
St Asaph, Denbighshire, United Kingdom Engineering Full timeWe are seeking a talented Design Engineer to work with our commercial customers and create designs for complex optical systems. As an integral part of our Engineering team, you will be responsible for delivering high-quality technical documentation.The ideal candidate will have strong skills in mechanical design and the ability to work collaboratively with...