Responsive Repairs Coordinator
5 days ago
We are seeking a highly skilled and customer-focused Responsive Repairs Coordinator to join our team at Prima Group. As a key member of our customer services team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide a high-quality, professional, and responsive front-line customer-focused service relating to property repairs and maintenance.
- Repair Scheduling: Schedule engineers for both planned servicing works and responsive repairs, ensuring efficient use of resources.
- Problem Resolution: Deal with problems and complaints, escalating issues through the correct Prima channels when necessary.
- Operative Management: Monitor the completion of allocated jobs and work with operatives to reschedule when appropriate, ensuring the highest level of customer satisfaction.
- Administrative Support: Carry out general administrative duties required as part of the role and support colleagues in other teams as needed.
- Self-Starting: Be self-motivated and proactive in delivering exceptional customer service.
- Communication Skills: Possess excellent communication skills, with the ability to effectively interact with clients, residents, engineers, and management.
- Organizational Skills: Be highly organized, with the ability to manage multiple tasks and prioritize responsibilities.
- Analytical Skills: Demonstrate analytical problem-solving skills, with the ability to identify and resolve issues efficiently.
- Technical Skills: Have experience using ICT systems, including housing management and CRM systems, as well as Microsoft Office software.
- Competitive Salary: £23,920 per annum.
- Healthcare Scheme: Access to a comprehensive healthcare scheme.
- Pension Scheme: Participation in a pension scheme.
- Annual Leave: 25 days annual leave.
- Flexible Working: Enjoy flexible working arrangements, including hybrid working from the office and from home.
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