Lead Repairs Coordinator

3 weeks ago

Liverpool, Liverpool, United Kingdom Riverside Full time

Job Title: Senior Repairs Officer
Contract Type : Permanent
Salary : £42, £46,737.40 is achieved after 18 months successful performance in the role)
Working Hours : 35 hours per week.
Working Pattern : Monday to Friday 8am - 5pm
Location : Liverpool / Hybrid

Your Impact as a Senior Repairs Officer

In this pivotal role, you will oversee the execution of responsive maintenance and incident management, ensuring adherence to all contractual obligations while fulfilling our commitment to customer satisfaction. You will develop and implement effective recovery strategies and communication plans, ensuring that our clients remain safe, informed, and engaged throughout their journey with us.

About You

To excel in this position, you will possess a strong background in managing and delivering responsive maintenance contracts across a diverse portfolio of properties. Your skills will include effective contract oversight, a solid understanding of risk management, and compliance protocols.

Why Choose Riverside?

Riverside is a distinctive housing association dedicated to enhancing the lives of our customers. With a legacy of 90 years, we have been revitalizing communities and providing essential housing solutions.

Our extensive portfolio includes over 75,000 affordable homes across the UK, and we are committed to delivering a range of services from homelessness support to retirement living.

Benefits of Working with Us:

  • Competitive salary and generous pension scheme
  • 28 days of annual leave plus bank holidays
  • Flexible working arrangements available
  • Investment in your professional development and technology
  • A comprehensive benefits package

Commitment to Diversity and Inclusion:

At Riverside, we celebrate diversity in all its forms and strive to create an inclusive workplace where everyone is respected and valued. Our commitment to inclusivity is integral to our success and enhances the experiences of our customers and colleagues alike.

Key Responsibilities:

  • Oversee the monitoring of responsive repairs, focusing on electrical and fire safety equipment.
  • Provide assistance to the senior repairs officer during peak periods and incidents.
  • Ensure compliance with contract obligations in line with performance frameworks.
  • Collaborate with the Contracts Manager to develop and review repair policies and procedures.
  • Monitor and report on repair contracts, implementing performance frameworks and addressing underperformance.
  • Maintain accurate records related to repairs and system replacements.
  • Support the Customer Resolution team in addressing incidents and complaints.
  • Ensure adherence to health and safety regulations and data protection requirements.

Essential Qualifications and Skills:

  • Relevant qualifications in fire safety or electrical systems.
  • Proven experience in managing responsive repairs contracts.
  • Strong analytical skills and the ability to communicate effectively at all levels.
  • Customer-focused with a commitment to continuous improvement.

Join Us in Making a Difference

At Riverside, we are dedicated to creating a positive impact in the communities we serve. If you are passionate about delivering high-quality repairs and enhancing customer experiences, we encourage you to consider this opportunity.

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