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Housing Repairs Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Onward Full time

About the Role

We are seeking a skilled Repairs Surveyor to join our team at Onward, a leading provider of housing repairs services. As a Repairs Surveyor, you will play a crucial part in ensuring our service maintains high standards and contributes to our neighborhood improvement plans.

Key Responsibilities

  • Customer Service
    • Conduct thorough property inspections to ensure compliance with letting standards
    • Respond to customer inquiries and provide face-to-face support
    • Engage with customers to gather feedback and suggestions for improvement
    • Resolve customer issues related to contractor performance
    • Provide expert advice on home maintenance and related matters
  • Contract Management
    • Conduct property defect and repair inspections
    • Assign orders to contractors, prioritize tasks, and estimate costs
    • Ensure work quality standards are met and manage projects efficiently
    • Monitor budget expenditure and propose cost-effective solutions
    • Ensure compliance with health and safety regulations and contractual guidelines

What We Offer

  • A competitive salary of £38,050 (effective April 2024)
  • 32 days annual leave plus bank holidays, totaling 40 days per year - equivalent to 8 weeks of paid holiday
  • Opportunity to increase annual leave through service or holiday purchase scheme
  • Immediate entry to Pension scheme with matched contributions up to 10%
  • Flexible and family-friendly working environment with great policies
  • Simply Health cash plan with coverage for dental, optical, physiotherapy, private GP access, and more
  • Paid leave for sickness, maternity, paternity, and adoption
  • Access to £150 annually for 'Learning for life' scheme
  • Discounts and cash back offers on retail, automotive, holidays, and cycle to work scheme
  • Career development support with training and qualification opportunities