Housing Support Specialist
1 week ago
Housing Support Specialist Job Description
The Housing Support Specialist will play a key role in managing and developing our day-to-day repairs and maintenance service. This will involve being a key liaison for clergy, ensuring they are aware of progress on repairs and matters that affect their living, and feeding back their comments to the team.
The successful candidate will oversee and liaise with our agents who manage the lettings process, and will be part of a small dedicated team to provide advice and support as we work to deliver a safe, warm, comfortable and sustainable home for the benefit of clergy.
Key Responsibilities:
- Delivering a service tailored to the needs of our clergy.
- Responding to clergy/tenant inquiries and resolving housing-related issues promptly.
- Providing basic self-help advice on minor repairs.
- Proactively managing the letting process for vacant housing, including operational oversight of lettings agents and Property Guardians.
- Managing our move in/exit process from start to finish.
- Conducting property inspections as instructed and reporting on repair issues, building defects, health and safety and housing matters.
- Managing our repairs contractors to ensure schedule of works are adhered to with the right quality of work and customer service standards.
- Helping set up and manage all utility bills on time.
- Managing the relevant budget lines relating to these processes.
- Developing and promoting excellence in the Clergy Housing service, helping set high standards and expectations, and monitoring and providing feedback on performance against those standards.
- Providing management and customer information to the Clergy Housing Committee.
- Managing compliance with regard to our statutory and health and safety requirements with regard to our housing portfolio.
- Managing information on our property database using this as a key planning, budgetary and reporting tool.
- Carrying out CPD and being conversant in current best practice.
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