Housing Support Specialist

5 days ago


Liverpool, Liverpool, United Kingdom The Church of England Full time

Housing Support Specialist

The role of Housing Support Specialist is to proactively manage and develop our day-to-day repairs and maintenance service. As a key liaison for clergy, you will ensure they are aware of progress on repairs and matters that affect their living, feeding back their comments to the team. You will oversee and liaise with our agents who manage the lettings process, providing advice and support to deliver a safe, warm, comfortable, and sustainable home for the benefit of clergy.

Key Responsibilities

  • Delivering a service tailored to the needs of our clergy.
  • Responding to clergy/tenant inquiries and resolving housing-related issues promptly.
  • Providing basic self-help advice on minor repairs.
  • Proactively managing the letting process for vacant housing, including operational oversight of lettings agents and Property Guardians.
  • Managing our move-in/exit process from start to finish.
  • Conducting property inspections as instructed and reporting on repair issues, building defects, health and safety, and housing matters.
  • Managing our repairs contractors to ensure schedules of works are adhered to with the right quality of work and customer service standards.
  • Helping set up and manage all utility bills on time.
  • Managing the relevant budget lines relating to these processes.
  • Developing and promoting excellence in the Clergy Housing service, helping set high standards and expectations, monitoring, and providing feedback on performance against those standards.
  • Providing management and customer information to the Clergy Housing Committee.
  • Managing compliance with regard to our statutory and health and safety requirements with regard to our housing portfolio.
  • Managing information on our property database using this as a key planning, budgetary, and reporting tool.
  • Carrying out CPD and being conversant in current best practice.


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