Housing Support Specialist

4 weeks ago

Liverpool, Liverpool, United Kingdom Riverside Full time

About the Role

We are seeking a skilled and compassionate Housing Support Specialist to join our team at Riverside. As a trusted member of our community, you will work directly with families living in our properties or neighbourhoods to offer help to those with multiple economic and social needs.

Key Responsibilities

  • Empower service users to deal with day-to-day tenancy issues, payment of rent, and other tenancy-related issues.
  • Promote the project amongst tenants, residents, and partner agencies.
  • Establish a two-way referral process with colleagues in housing management, income management, and community engagement to support sustainable tenancies.
  • Establish an outreach programme in priority areas to engage tenants and residents and provide intensive support to address barriers to tenancy sustainment.
  • Operate an Early Intervention framework; identify and liaise with partners and organisations in the local area that families can be referred to for life skills, money advice, and employment and training advice.
  • Undertake client assessments to identify needs, develop action plans, and monitor client progress against those plans.
  • Deliver a service that has measured outcomes in relation to eviction prevention, income maximisation, and tenancy sustainment, which will be determined by Riverside and is appropriate to the needs of the service user while demonstrating value for money for the organisation.
  • Liaise with fundraising and volunteering colleagues to maximise income, cover costs, and extend provision.
  • Identify and refer appropriate cases on to Riverside colleagues, including Money Advisors, Springboard staff, Affordable Warmth Officers, and Income Collection officers.
  • Focus delivery of the service towards Riverside customers who are facing significant barriers to sustaining their tenancy, including households with young people and families with multiple issues.
  • Ensure that service delivery complies with Riverside policies and procedures relating to health and safety, safeguarding, equality and diversity, data protection, and communication standards.
  • Work closely with other service providers, voluntary and statutory, and maintain good working relationships, actively promoting Riverside.
  • Respond positively to deliver new methods of provision such as through payment by results models.
  • Comply with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
  • Maintain confidential case records and administrative systems and provide monitoring information as required.
  • Provide a high-quality, customer-orientated service championing Riverside Service Style.
  • Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other developments in the fields of housing and best practice in support of troubled families.
  • Participate in the work of the tenancy and estate management team and the community engagement team, encouraging innovation.
  • Constantly review outputs, setting improvement targets, and appraising individual performance.

About You

We are looking for someone with:

  • Excellent communication skills and a real passion for delivering great customer service.
  • Experience of providing support for customers with multiple economic and social needs, including young people, lone parents, people involved with the police or the criminal justice system, and those who have not worked for some time.
  • A driving licence and access to own car.
  • A team player, you will need to work with a wide range of both internal and external stakeholders and partners.

About Riverside

We are a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we have been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you will enjoy:

  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification), they will be guaranteed an interview.

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