Housing Support Specialist

3 weeks ago

Liverpool, Liverpool, United Kingdom Local Solutions Full time

Main Purpose of the Role

The Housing Support Specialist will be responsible for delivering a high-quality housing and support service to 16-21 year olds. This involves ensuring the safe and effective provision of accommodation, identifying and addressing the needs of individuals, and promoting independence and self-sufficiency.

Key Responsibilities

  • Provide person-centered and trauma-informed support to individuals, facilitating the development of safety plans and promoting positive relationships.
  • Focus on service users who face additional barriers to accessing support, prioritizing their needs and developing targeted interventions.
  • Deliver a best-practice housing and support service, tailored to the needs and preferences of clients.
  • Attend regular supervision meetings and team meetings, contributing to the evaluation of service quality and identifying areas for improvement.
  • Meet clearly defined outcome targets, ensuring the maintenance of high-quality assessments and service delivery.
  • Implement policies and procedures to ensure effective service delivery, promoting user consultation, communication, and partnership.
  • Develop and access education, training, and employment opportunities, central to the service and aligned with user needs.
  • Ensure key performance indicators (e.g. voids, arrears, and quality standards) are met, reflecting best practice in the sector.
  • Maintain accurate and confidential case management records, contributing to monitoring information and service evaluation.
  • Comply with data protection legislation, confidentiality, and information sharing policy and procedures, as well as relevant legislation connected to the role.
  • Support colleagues and partner agencies, promoting awareness and institutional advocacy to enhance service delivery.
  • Respect and value diversity, recognizing the needs and concerns of a diverse range of service users and ensuring the service is accessible to all.
  • Remain up-to-date and compliant with organizational procedures, policies, and professional codes of conduct, upholding standards of best practice.

Participation in Multi-Agency Operational Partnerships

  • Ensure the role is central to multi-agency work and responses to homelessness in the area.
  • Develop and maintain links with other agencies, representing the service at operational multi-agency meetings and contributing to the evaluation of service quality.
  • Work in partnership with statutory and voluntary agencies to tackle homelessness, influencing and developing responses to improve services.
  • Represent the service at local and national events, delivering training and presentations as required.
  • Influence and develop responses to improve services, ensuring the experiences of service users and other agencies inform this process.

Other Duties

  • Deliver additional provision/group-based work with sourced funding, ensuring compliance with legal, regulatory, and contractual requirements.
  • Ensure robust engagement and involvement of service users in service improvements, promoting user consultation and participation.

General Skills and Experience

  • Relevant experience and/or qualifications in housing support.
  • Experience and knowledge of providing support to individuals with multiple and complex needs.
  • Knowledge and practical experience of using IT.
  • Good communication skills.
  • Resilience and robustness with a positive outlook.
  • Ability to adapt to changing circumstances.
  • Commitment to quality, customer service, best practice, and best value in all aspects of the organization's operation.
  • Flexible working patterns.

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