Housing Support Specialist
1 week ago
Job Title: Housing Support Specialist
Job Summary:
We are seeking a highly motivated and experienced Housing Support Specialist to join our team at Local Solutions. The successful candidate will be responsible for providing a high-quality housing and support service to 16-21 year olds.
Key Responsibilities:
- Provide a pro-active trauma-informed, person-centered, and strength-based intervention service through individual safety planning and personal support.
- Focus and prioritize service users who face additional barriers to accessing support and engaging in safety and support planning.
- Deliver best practice housing and support services, appropriate to clients' needs.
- Attend regular one-to-one supervision meetings and team meetings.
- Deliver clearly defined outcome targets for service users, ensuring quality assessments are consistently maintained to the highest level.
- Implement policies and procedures to ensure effective service delivery.
- Promote the highest levels of service user consultation, communication, and partnership in all aspects of service delivery.
- Ensure that the development of and access to education, training, and employment opportunities are central to the service.
- Ensure that key performance indicators (e.g., voids, arrears, and quality standards) are met within the upper quartile for the sector.
- Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
- Comply with data protection legislation, confidentiality, and information sharing policy and procedures and all legislation connected to your work.
- Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
- Respect and value the diversity of the community in which the services work and recognize the needs and concerns of a diverse range of service users, ensuring the service is accessible to all.
- Remain up-to-date and compliant with all organizational procedures, policies, and professional codes of conduct and uphold standards of best practice.
Participation in Multi-Agency Operational Partnerships:
- Work to ensure the role is central to multi-agency work and responses to homelessness in your area.
- Develop and maintain links with other agencies.
- Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
- Work in partnership with statutory and voluntary agencies to tackle the issue of homelessness.
- Represent the service at local and national events; deliver training and presentations as required.
- Influence and develop responses to improve services to service users, ensuring that the experiences of service users and other agencies inform this process.
Other Duties:
- To deliver additional provision/group-based work with sourced funding.
- Ensure compliance with all legal, regulatory, and contractual requirements, including data protection, confidentiality, child protection, and adult safeguarding.
- Ensure there is robust engagement and involvement of service users in service improvements.
General Skills and Experience:
- Relevant experience and/or qualifications in housing support.
- Experience and knowledge of providing support to people with multiple and complex needs.
- Knowledge and practical experience of using IT.
- Good communication skills.
- Resilient and robust with a positive outlook.
- Ability to adapt to changing circumstances.
- Commitment to quality, customer service, best practice, and best value in all aspects of the organization's operation.
- Flexible working patterns.
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