IT Service Desk Professional

4 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

Job Summary

We are a technical IT team at bet365, and we are looking for a skilled IT Service Desk Professional to join our ranks. This is an excellent opportunity for someone with strong interpersonal and customer service skills, excellent analytical and troubleshooting skills, and the ability to work unsupervised.

About the Team

Our goal is to ensure that our employees have the technology resources they need to perform their roles. As a member of our team, you will be part of a hardworking and delivery-focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges.

Main Responsibilities

  • Ensure phone calls and emails are dealt with promptly to provide the best possible service to the Business.
  • Log all tickets for incidents or requests that are reported.
  • Investigate and escalate incidents as required.
  • Manage open incidents proactively, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA.
  • Provide remote support and fixes.
  • Offer administrative support to maintain systems and escalate any resulting issues.
  • Maintain and administer user accounts, ensuring users only have access to what they require to fulfill their roles.

The estimated salary for this position is around £30,000 per annum, depending on experience.



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