Medical Secretary
4 weeks ago
About the Role
We are seeking an experienced Medical Secretary to join our team at the Urology Department of Dartford and Gravesham NHS Trust. As a Principal Medical Secretary, you will play a vital role in supporting our Consultants and their teams in providing high-quality patient care.
Main Responsibilities
- Provide a comprehensive PA role to the Consultants and members of their teams, including organising and maintaining Consultant Diaries, co-ordinating all appointments, meetings, procedures, investigations, etc.
- Accurate checking and typing of clinic letters from audio dictation and general correspondence.
- Typing of clinics is to be within a specified timeframe, ensuring clinics are processed and letters filed in an acceptable timeframe.
- Understanding of procedures, investigations, and terminology used within the Department.
- Prioritise and deal with incoming correspondence as appropriate.
- Arrange cancellation/reduction of clinics in accordance with the Consultants' commitments/requests.
- Ensure investigations and appointments are arranged as per medical staff instruction in a timely and meticulous manner, including liaising with all relevant professional staff/departments and families as required.
- Answer and deal with as appropriate telephone enquiries both internally and externally to patients, their families, and health professionals in a confident, courteous, and professional way, providing non-clinical information and ensuring any messages are communicated promptly and accurately, acting as a first line of reference for problems.
- Updating and maintaining appropriate electronic or paper records to ensure that each set of medical notes are organised correctly and that results and correspondence are filed accurately once seen by the consultant/member of medical team.
- Ensure all clinic letters are accurately typed, prepared, and arranged for Clinics prior to the Patient being seen.
- Typing of reports as and when required for presentations. Provide assistance with presentation materials for Departmental audits alongside Consultant and Medical Team.
- Assist and work closely with other Medical Secretaries and colleagues to ensure continuation of work, forming a team approach.
- Making of internal appointments with other Medical teams/Units and external agencies. Ensure diaries are up-to-date and correct.
- Booking transport for patients if required.
- Check that patients have been added to the appropriate waiting lists.
- Check all investigations, bringing abnormal results to the attention of the Consultant or his/her team.
- To offer flexible support to each member of the team during the hours allocated outside of your consultant responsibilities.
- To liaise with Medical Records, the Appointments Office, and Outpatient department to ensure the smooth running of clinics for the consultant, as well as ensuring any referrals received in the department are sent to the Appointment Office or dealt with appropriately.
- Ensure investigations, results are obtained and available for clinic.
- Jointly manage the Advice and Guidance system for the Urology service, ensuring responses are given within set timeframes.
- Jointly monitor and respond to the generic email account, ensuring that responses are given in a timely manner.
- Distribute and collate Incoming and outgoing post.
Person Specification
- GCSE Standard of general education.
- RSA 3 or equivalent.
- Audio typing qualification.
- Medical terminology qualification (AMSPAR) desirable.
- Excellent standard of literacy and numeracy.
- Knowledge of full range of secretarial procedures and skills.
- Excellent Computer Skills.
- Ability to organise and prioritise workload.
- Ability to cope under pressure.
- Excellent verbal and written communication skills.
- Intermediate medical terminology.
- Audio Typing Experience.
- Previous Urology Secretarial Experience desirable.
- Previous experience in NHS computer packages desirable.
- Previous NHS Experience desirable.
- Flexible attitude to work.
- Good interpersonal skills.
- Ability to work on own initiative.
- Team working.
About Us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives, and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints, and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
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