Care Coordinator
1 day ago
About the Role
We are seeking a skilled and compassionate Care Navigator to join our team at Tile House Surgery. As a Care Navigator, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care and support.
Main Responsibilities
- Provide a warm and welcoming experience for patients, responding to their queries and concerns in a polite and professional manner.
- Manage patient appointments, bookings, and cancellations, ensuring seamless communication with our clinical team.
- Handle patient correspondence, including letters, forms, and specimen bottles, maintaining confidentiality and discretion at all times.
- Assist patients with information requests, resolving problems and complaints in a timely and empathetic manner.
- Advise patients on practice procedures, ensuring they are informed and empowered to make informed decisions about their care.
- Register new patients, verifying their details and ensuring accurate records are maintained.
- Answer phone calls promptly, providing clear and concise information to patients and staff.
- Support GPs with their requests, maintaining a high level of professionalism and attention to detail.
- Refer patients to local domiciliary services, ensuring they receive the support they need.
- Manage incoming emails and faxes, adhering to practice procedures and maintaining confidentiality.
About Us
Tile House Surgery is a large training practice, serving a diverse patient population. We pride ourselves on delivering high-quality care, operating the SystmOne clinical system, and achieving high QOF scores. Our team is supportive, friendly, and committed to excellence.
What We Offer
- A supportive and friendly work environment
- Flexible working hours within the constraints of surgery opening hours and cover required
- Peer support and collaboration
- 25 days holiday per year (pro rata for part-time/fixed term contracts)
- NHS pension
- Free on-site parking
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