Care Coordinator

1 day ago


Brentwood, Essex, United Kingdom Primary Care Careers Full time

About the Role

We are seeking a skilled and compassionate Care Navigator to join our team at Tile House Surgery. As a Care Navigator, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care and support.

Main Responsibilities

  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a polite and professional manner.
  • Manage patient appointments, bookings, and cancellations, ensuring seamless communication with our clinical team.
  • Handle patient correspondence, including letters, forms, and specimen bottles, maintaining confidentiality and discretion at all times.
  • Assist patients with information requests, resolving problems and complaints in a timely and empathetic manner.
  • Advise patients on practice procedures, ensuring they are informed and empowered to make informed decisions about their care.
  • Register new patients, verifying their details and ensuring accurate records are maintained.
  • Answer phone calls promptly, providing clear and concise information to patients and staff.
  • Support GPs with their requests, maintaining a high level of professionalism and attention to detail.
  • Refer patients to local domiciliary services, ensuring they receive the support they need.
  • Manage incoming emails and faxes, adhering to practice procedures and maintaining confidentiality.

About Us

Tile House Surgery is a large training practice, serving a diverse patient population. We pride ourselves on delivering high-quality care, operating the SystmOne clinical system, and achieving high QOF scores. Our team is supportive, friendly, and committed to excellence.

What We Offer

  • A supportive and friendly work environment
  • Flexible working hours within the constraints of surgery opening hours and cover required
  • Peer support and collaboration
  • 25 days holiday per year (pro rata for part-time/fixed term contracts)
  • NHS pension
  • Free on-site parking

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