Aftersales Administrator and Service Support
4 days ago
About the Job:
This is an excellent opportunity to join a leading global Farm Machinery Manufacturer as an Aftersales Administrator and Engineer Support.
Job Description:
The successful candidate will be responsible for the administration of aftersales processes, including service and parts reporting, and supporting engineers in their daily activities.
Main Responsibilities:
- Creating routine reporting documents for the UK parts business
- Attending weekly parts meetings and reporting to the head office parts team
- Processing parts price claims and issuing monthly/quarterly dealer parts bonus letters and statements
- Supporting dealers with general parts enquiries and consulting with colleagues in UK and EU on parts enquiries and claims
- Monitoring product recall progress and status, and reporting results to the Aftersales Manager, Area Service Managers, and dealers
- Releasing safety and service recalls to the network of dealers
- Supporting training processes, preparation, and administration, and assisting with presenting training courses
- Answering main line telephones with other admin staff
Requirements:
- Dealership/service department/Agricultural Engineering experience required
- IT literate - Microsoft, SAP, Excel, Dealer Systems
- Engineering or technical background
- Forklift operator experience beneficial but not essential
Salary and Benefits:
The estimated salary for this role is circa £35,000 per annum, depending on experience. The company offers a comprehensive benefits package, including BUPA health cover, 25 days annual leave plus bank holidays, and an excellent company pension scheme.
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London, Greater London, United Kingdom Menter a Busnes Full timeAbout the Job\As a highly skilled Aftersales Administration and Engineering Support Specialist, you will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.\You will be based at the head office in the Midlands, responsible for the general administration of the aftersales processes (Service & Parts) reporting to the...
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