Aftersales Expert

1 month ago


London, Greater London, United Kingdom United Wheels Inc. Full time
Aftersales Expert Role

We are seeking an experienced Aftersales Expert to join our team at United Wheels Inc. based in Ampthill, Bedfordshire.

The successful candidate will be responsible for providing exceptional customer support and service to riders, consumers, and retailers through various communication channels.

This is a fantastic opportunity for someone with strong mechanical knowledge and excellent customer service skills to join our team and contribute to delivering outstanding aftersales support.

Key Responsibilities:

  • Provide expert advice and support to customers via phone, email, and social media.
  • Collaborate with the warehouse team to ensure efficient aftersales service.
  • Work closely with the product team to gather data and provide feedback.
  • Manage customer warranties and parts orders.
  • Process online orders and transactions using PayPal or other third-party acquirers.

Requirements:

  • A strong mechanical knowledge with 2-3 years' experience in a similar industry, with in-depth bike product knowledge.
  • Excellent customer service skills and excellent communication skills (verbal and written).
  • Highly proficient in Microsoft Excel and Office; Salesforce and ERP experience are preferred but not essential.

Salary Range: £28,000 - £32,000 per annum, depending on experience.

Benefits: Competitive salary, 25 days annual leave, hybrid working options, and opportunities for career growth.


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