Aftersales Field Service Expert

2 days ago


London, Greater London, United Kingdom ACS Business Performance Ltd Full time

ACS Business Performance Ltd is seeking a highly skilled Aftersales Field Service Expert to join our team. The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience.

Job Summary

The successful candidate will be responsible for providing technical support and advice to customers, distributors, and colleagues via our telephone helpdesk, service email, and site visits. This role involves liaising with customers on logistics, completing service reports, and maintaining databases on customer service.

Main Duties:
  1. Provide technical support and advice to customers, distributors, and colleagues via our telephone helpdesk, service email, and site visits.
  2. Liaise with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
  3. Complete service reports for all jobs, noting the work done and highlighting issues for further action.
  4. Occasionally support design and development through product testing.
  5. Occasionally build instruments in accordance with Turnaround Time targets.
  6. Maintain databases on customer service to produce reports on KPIs such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits, etc.
  7. Promote sales of contracts and service parts.
  8. Train customers in the use of our equipment.
  9. Travel within the UK and internationally as required.
Requirements:

To be considered for this role, you will need:

  1. Significant, demonstrable experience in a relevant occupation.
  2. HNC/HND in a mechanical or electrical subject.
  3. A full, UK driving licence.
  4. Computer literacy (MS Office), ability to connect to the internet, and operate email at remote sites.

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