Aftersales Field Service Expert
2 days ago
ACS Business Performance Ltd is seeking a highly skilled Aftersales Field Service Expert to join our team. The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience.
Job SummaryThe successful candidate will be responsible for providing technical support and advice to customers, distributors, and colleagues via our telephone helpdesk, service email, and site visits. This role involves liaising with customers on logistics, completing service reports, and maintaining databases on customer service.
Main Duties:- Provide technical support and advice to customers, distributors, and colleagues via our telephone helpdesk, service email, and site visits.
- Liaise with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
- Complete service reports for all jobs, noting the work done and highlighting issues for further action.
- Occasionally support design and development through product testing.
- Occasionally build instruments in accordance with Turnaround Time targets.
- Maintain databases on customer service to produce reports on KPIs such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits, etc.
- Promote sales of contracts and service parts.
- Train customers in the use of our equipment.
- Travel within the UK and internationally as required.
To be considered for this role, you will need:
- Significant, demonstrable experience in a relevant occupation.
- HNC/HND in a mechanical or electrical subject.
- A full, UK driving licence.
- Computer literacy (MS Office), ability to connect to the internet, and operate email at remote sites.
-
Aftersales Expert
3 weeks ago
London, Greater London, United Kingdom United Wheels Inc. Full timeAftersales Expert RoleWe are seeking an experienced Aftersales Expert to join our team at United Wheels Inc. based in Ampthill, Bedfordshire.The successful candidate will be responsible for providing exceptional customer support and service to riders, consumers, and retailers through various communication channels.This is a fantastic opportunity for someone...
-
Field-Based Service Expert
4 weeks ago
London, Greater London, United Kingdom Service Care Solutions Ltd Full timeKey ResponsibilitiesAs a Field-Based Service Expert, your main duties will include:Installation and Setup: Install and configure new arcade machines, ensuring they meet the required standards.Maintenance: Perform routine maintenance on all machines to prevent breakdowns and extend their lifespan.Repairs: Diagnose and repair mechanical and electronic issues...
-
International Retailer Performance Lead
3 weeks ago
London, Greater London, United Kingdom Internetwork Expert Full timeJob OverviewWe are seeking an International Retailer Performance Lead to join our team at Internetwork Expert. As a key member of our global Sales team, you will be responsible for developing and implementing strategic Retailer performance metrics, focusing on sales, aftersales, and brand standards.The ideal candidate will have international business...
-
Automotive Aftersales Director
2 days ago
London, Greater London, United Kingdom CV-Library Full timeAftersales ManagerPembroke Resourcing is currently seeking an experienced Automotive Aftersales Director to lead our client's Service/Aftersales department within a main dealership in the UK. The ideal candidate will have extensive experience in running a WIP, warranty, and debtors process, as well as managing parts support and ensuring Aftersales franchise...
-
Aftersales Expert
2 weeks ago
London, Greater London, United Kingdom Square Peg Recruitment Ltd Full timeAbout the RoleWe are looking for an experienced Aftersales Advisor to join our team in Wokingham. As a key member of our sales team, you will be responsible for providing exceptional customer care and claims services to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues promptlyNegotiate prices and contracts with customersWork...
-
Mechanical and Electrical Field Service Expert
3 weeks ago
London, Greater London, United Kingdom Hodfin Full timeJob Title: Mechanical and Electrical Field Service ExpertAbout the Job:We are seeking a highly skilled Mechanical and Electrical Field Service Expert to join our team in the medical sector. As a Field Service Expert, you will be responsible for installing, servicing, and repairing mechanical and electrical medical devices at customer locations.Key...
-
Aftersales Director
1 month ago
London, Greater London, United Kingdom Pendragon Group Full timeAftersales Leader Role OverviewAt Pendragon Group, we are seeking a highly skilled and experienced Aftersales Leader to play a key part in shaping our future as we move forwards with BYD, a pioneering electric vehicle brand.As Aftersales Leader, you will oversee aftersales operations at our dealership based in Birmingham, ensuring all warranty and repair...
-
Technical Field Service Expert
4 weeks ago
London, Greater London, United Kingdom TRS Consulting Full timeThis Technical Field Service Expert position offers an exciting opportunity to join our client's team and contribute to the successful installation of sophisticated medical laboratory diagnostics systems. As a key member of our technical staff, you will collaborate with field service engineers, technical teams, and healthcare professionals to ensure seamless...
-
Automotive Digital Solutions Expert
4 weeks ago
London, Greater London, United Kingdom Internetwork Expert Full timeWelcome to this exciting opportunity with Internetwork Expert as a Automotive Digital Solutions Expert! About the RoleThis is a dynamic role that requires delivering complex solutions for our automotive clients. As a seasoned professional, you will bring your expertise in architectural frameworks, service-oriented architecture, and integration to drive...
-
Aftersales Operations Director
2 days ago
London, Greater London, United Kingdom Altegra Full timeAbout Altegra Integrated SolutionsWe are one of the UK's leading independently owned material handling equipment service providers, providing facilities management, training and hire services to our customers.The Role:We are seeking a highly skilled Aftersales Director to lead our operational activities and drive business growth.Responsibilities:Lead the...
-
Aftersales Service Engineer
2 days ago
London, Greater London, United Kingdom First Military Recruitment Ltd Full timeJob SummaryWe are seeking a highly skilled Aftersales Service Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our clients.About the RolePerform on-site commissioning and remote support to breakdown situations.Conduct operator and technical training events at the client's...
-
Geo Services Liaison
2 days ago
London, Greater London, United Kingdom Expert Employment Full timeRole OverviewWe are seeking an experienced Commercial Services Coordinator to join our team at Expert Employment. The successful candidate will provide exceptional support to our prestigious global clients across various geospatial services.The ideal candidate will have a strong background in GeoInt, GIS, Remote Sensing, or Image Processing, with over three...
-
Aftersales Service Specialist
4 weeks ago
London, Greater London, United Kingdom The Watches of Switzerland Group Full timeThe Watches of Switzerland Group is looking for an experienced Aftersales Service Specialist to join our team in London. This role comes with an estimated annual salary of £45,000.In this role, you will be responsible for providing exceptional customer service, working closely with internal and external workshops to ensure timely completion of Aftercare...
-
Aftersales Service Expert
1 day ago
London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full timeSalary: Approximately $90,000 per year, depending on experience.As a seasoned professional in the luxury watch industry, you'll be responsible for providing top-notch customer service and ensuring seamless experiences for our discerning clientele.About the JobFacilitate effective communication between internal and external teams to guarantee efficient...
-
Paid Media Expert
3 weeks ago
London, Greater London, United Kingdom Field Day Full timeJob DescriptionWe are looking for a skilled Paid Media Expert to join our team at Field Day. As a key member of our performance marketing department, you will be responsible for developing and executing data-driven paid media strategies across multiple channels, including Meta, Google, and TikTok.You will work closely with our creative team to develop...
-
Aftersales Performance Director
4 weeks ago
London, Greater London, United Kingdom Marshall Motor Group Full time £120,000About the RoleWe are seeking a highly skilled and experienced Aftersales Performance Director to drive business growth and performance across our extensive network. As a key member of our leadership team, you will be responsible for leading and motivating a large and diverse team to achieve exceptional results.Key ResponsibilitiesReview, challenge and...
-
Field Service Operations Expert
1 day ago
London, Greater London, United Kingdom Candidate Source Full time**Expertise Wanted:**Candidate Source is seeking an experienced Field Service Operations Expert to join our team. As an expert, you will be responsible for installing, commissioning, and setting up commercial coffee equipment, performing preventative maintenance works, and responding to and resolving equipment breakdowns.Your Benefits Package:A competitive...
-
Aftersales Service Technician
1 month ago
London, Greater London, United Kingdom Morepeople 01780 Full timeAre you an experienced maintenance professional looking for a new challenge? We have an exciting opportunity for an Aftersales Service Technician to join our team at Morepeople 01780. As a key member of our service team, you will be responsible for providing exceptional support to our customers in the Distillery & Beverage sector. Your expertise will be...
-
PCB Engineering Expert
2 days ago
London, Greater London, United Kingdom Expert Employment Full timeElectronics Design Position:We are seeking an Electronics Design Engineer to join our team at Expert Employment. As an Electronics Design Engineer, you will be responsible for designing and developing electronic circuits and printed circuit boards (PCBs) for our future products. Your expertise in PCB design, signal integrity, and electronic design automation...
-
Automotive Service Expert
4 weeks ago
London, Greater London, United Kingdom Pendragon Group Full timeTransform Customer Experiences as an Automotive Service ExpertWe are seeking a skilled and passionate individual to join our team as an Automotive Service Expert at Stratstone Mercedes-Benz of Giffnock. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving business growth.About the RoleThis is an...