Aftersales Director

2 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

Aftersales Leader Role Overview


At Pendragon Group, we are seeking a highly skilled and experienced Aftersales Leader to play a key part in shaping our future as we move forwards with BYD, a pioneering electric vehicle brand.


As Aftersales Leader, you will oversee aftersales operations at our dealership based in Birmingham, ensuring all warranty and repair work is carried out and adheres to manufacturer standards.


Key Responsibilities:



  • Maximising efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
  • Championing a great customer experience
  • Ensuring your dealership is a Centre of Excellence for all best practices and processes
  • Setting clear targets and KPIs for associates within your department and working to excel and over-achieve these targets, whilst making sure the team continuously give an outstanding customer experience
  • Maintaining a safe working environment and that processes are followed that adhere to health and safety regulations
  • Guaranteeing first-class levels of customer service to achieve a high CSI score for the department

Requirements:



  • Successfully lead or supervised within a service department or small workshop, constantly achieving and exceeding targets
  • An exceptional engaging leadership style, always striving to get the best results out of your team
  • Excellent knowledge of consumer and vehicle legislation

We are an equal opportunities employer and positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch.


We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We'll empower you with the opportunities to bring out the best in yourself, and in return you'll support and bring out the best in others.



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