Aftersales Operations Director
3 weeks ago
Aftersales Operations Director
Drive innovation in our new partnership with BYD, a pioneering electric vehicle brand. Oversee aftersales operations at our Birmingham dealership, ensuring all warranty and repair work adheres to manufacturer standards. Champion a great customer experience, maximise efficiency and profitability, and promote a Centre of Excellence for best practices and processes.
Key Responsibilities:
- Ensure warranty and repair work meets manufacturer standards
- Maximise efficiency and profitability in the Service department
- Champion a great customer experience
- Maintain a safe working environment and adhere to health and safety regulations
- Guarantee first-class customer service and achieve a high CSI score
Requirements:
- Proven leadership experience in a service department or small workshop
- Exceptional leadership style and ability to achieve targets
- Excellent knowledge of consumer and vehicle legislation
Pendragon recognises the value of diversity and welcomes applications from all backgrounds. We're an equal opportunities employer and strive to create a collaborative, innovative environment where our people can thrive.
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