Aftersales Operations Director

3 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

Aftersales Operations Director

Drive innovation in our new partnership with BYD, a pioneering electric vehicle brand. Oversee aftersales operations at our Birmingham dealership, ensuring all warranty and repair work adheres to manufacturer standards. Champion a great customer experience, maximise efficiency and profitability, and promote a Centre of Excellence for best practices and processes.

Key Responsibilities:

  • Ensure warranty and repair work meets manufacturer standards
  • Maximise efficiency and profitability in the Service department
  • Champion a great customer experience
  • Maintain a safe working environment and adhere to health and safety regulations
  • Guarantee first-class customer service and achieve a high CSI score

Requirements:

  • Proven leadership experience in a service department or small workshop
  • Exceptional leadership style and ability to achieve targets
  • Excellent knowledge of consumer and vehicle legislation

Pendragon recognises the value of diversity and welcomes applications from all backgrounds. We're an equal opportunities employer and strive to create a collaborative, innovative environment where our people can thrive.


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