Aftersales Business Leader

3 weeks ago


London, Greater London, United Kingdom HCP Group Full time

We are seeking a highly motivated and results-driven Aftersales Manager to lead and further develop a high-performing Aftersales business at HCP Group.

The ideal candidate will have a proven track record in Aftersales management, with experience in managing large, diverse teams and driving performance, improving efficiency, and enhancing customer experience.

Key Responsibilities
  1. Team Leadership: Oversee and inspire a team of over 30 professionals across the Service and Parts departments, ensuring seamless operations and customer satisfaction.
  2. Performance-Driven Approach: Set, manage, and exceed performance targets, ensuring both departmental and individual success in line with business objectives.
  3. Operational Improvement: Identify areas for operational improvement and implement strategies to boost efficiency and profitability.
  4. Leadership and Coaching: Lead, coach, and mentor your team, fostering a culture of continuous improvement, motivation, and excellence in customer service.
  5. Process Alignment: Ensure that all processes and procedures align with the company's high standards and industry best practices.
  6. Reporting and Accountability: Report directly to the General Manager, taking full P&L responsibility for the Aftersales division and contributing to the overall business strategy.
Requirements
  1. A proven track record in Aftersales management, currently working with a successful passenger car dealership.
  2. Leadership experience in managing large, diverse teams, with the ability to motivate and achieve exceptional performance.
  3. Strong organisational skills, adept at leading by example with excellent time management skills.
  4. Demonstrated ability to drive performance, improve efficiency, and enhance customer experience.

We offer a competitive salary and comprehensive benefits package, as well as career development opportunities and ongoing training and progression within a growing and ambitious company.



  • London, Greater London, United Kingdom Watches of Switzerland Full time

    At Watches of Switzerland, we are seeking an experienced Aftersales Operations Leader to join our team. In this critical role, you will be responsible for driving operational efficiency and delivering results-driven performance.The ideal candidate will have a proven track record in aftersales management, with expertise in managing operating costs,...


  • London, Greater London, United Kingdom Pendragon Group Full time

    Aftersales Leader OpportunityWe are seeking a highly motivated and experienced Aftersales Leader to join our team at Stratstone BYD in Birmingham. As a key member of our leadership team, you will be responsible for overseeing aftersales operations and driving business growth.Key Responsibilities:Ensure all warranty and repair work is carried out to...


  • London, Greater London, United Kingdom Pendragon Group Full time

    Aftersales Leader OpportunityWe are seeking a highly motivated and experienced Aftersales Leader to join our team at Stratstone BYD in Birmingham. As a key member of our leadership team, you will be responsible for overseeing aftersales operations and driving business growth.Key Responsibilities:Ensure all warranty and repair work is carried out to...

  • Aftersales Director

    4 days ago


    London, Greater London, United Kingdom Pendragon Group Full time

    Aftersales Leader Role OverviewAt Pendragon Group, we are seeking a highly skilled and experienced Aftersales Leader to play a key part in shaping our future as we move forwards with BYD, a pioneering electric vehicle brand.As Aftersales Leader, you will oversee aftersales operations at our dealership based in Birmingham, ensuring all warranty and repair...

  • Full Stack Developer

    1 month ago


    London, Greater London, United Kingdom Business Leader Full time

    Job OpportunityWe are seeking a highly skilled Full Stack Developer to join our team at Business Leader.About the RoleThe successful candidate will be responsible for leading the redevelopment and redesign of our content website, modernising its structure and functionality while ensuring a smooth user experience.Key ResponsibilitiesRedesign and redevelop our...

  • Full Stack Developer

    1 month ago


    London, Greater London, United Kingdom Business Leader Full time

    Job OpportunityWe are seeking a highly skilled Full Stack Developer to join our team at Business Leader.About the RoleThe successful candidate will be responsible for leading the redevelopment and redesign of our content website, modernising its structure and functionality while ensuring a smooth user experience.Key ResponsibilitiesRedesign and redevelop our...


  • London, Greater London, United Kingdom Pendragon Group Full time

    Aftersales LeaderStratstoneBYD Birmingham£56,000 OTE with company car, 25 days holiday plus bank holidays, pension, single health care, critical illness and life assurance schemes, exclusive deals on new and used vehicles and aftersales servicesAre you ready to drive innovation in the automotive industry? We're seeking a visionary Aftersales Leader to join...


  • London, Greater London, United Kingdom Marshall Motor Group Full time £120,000

    Job Title: Group Aftersales DirectorMarshall Motor Group is seeking a highly skilled and experienced Group Aftersales Director to drive performance across our group. As a key member of our leadership team, you will be responsible for leading and motivating a large and diverse team to achieve exceptional results.Key Responsibilities:Review and challenge...


  • London, Greater London, United Kingdom CV-Library Full time

    Key Role in Automotive RetailOur client is seeking an experienced Aftersales Operations Manager to join their team in Dagenham.Job Overview: As the Aftersales Operations Manager, you will be responsible for driving sales growth and ensuring customer satisfaction in the aftersales operations of the company.Responsibilities:Develop and implement strategies to...


  • London, Greater London, United Kingdom Marshall Motor Group Full time

    About the Role:We are seeking a highly skilled and experienced Aftersales Director to join our team at Marshall Motor Group. As a key member of our leadership team, you will be responsible for driving performance across our group, supporting and leading our Heads of Aftersales, and working collaboratively with our Group Managing Directors.Key...

  • Business Leader

    3 weeks ago


    London, Greater London, United Kingdom Pendragon Group Full time

    Unlock Your Potential as a Business LeaderAt Pendragon Group, we're on a mission to transform the automotive retail industry, and we're looking for a talented Business Leader to join our team.As a Business Leader, you'll be responsible for driving the financial success of one of our most renowned automotive brands, empowering your team to be the best they...


  • London, Greater London, United Kingdom Pybus Recruitment Full time

    ## Job Summary We are seeking an experienced Assistant Aftersales Manager to join our team at our dealership in Dagenham. As a key member of our Aftersales function, you will be responsible for supporting the effective management of the department and delivering exceptional customer experiences. ## Key Responsibilities * Support the Aftersales Manager in...


  • London, Greater London, United Kingdom Pybus Recruitment Full time

    ## Job Summary We are seeking an experienced Assistant Aftersales Manager to join our team at our dealership in Dagenham. As a key member of our Aftersales function, you will be responsible for supporting the effective management of the department and delivering exceptional customer experiences. ## Key Responsibilities * Support the Aftersales Manager in...


  • London, Greater London, United Kingdom Pybus Recruitment Full time

    Assistant Aftersales Manager OpportunityWe are seeking an experienced Assistant Aftersales Manager to join our team at our Dagenham dealership. As a key member of our Service Department, you will be responsible for supporting the effective management of our Aftersales function and delivering exceptional customer experiences.Key Responsibilities:Support the...


  • London, Greater London, United Kingdom Pybus Recruitment Full time

    Assistant Aftersales Manager OpportunityWe are seeking an experienced Assistant Aftersales Manager to join our team at our dealership in Dagenham. As a key member of our Aftersales function, you will play a vital role in delivering exceptional customer experiences and supporting the effective management of our Service Department.Key Responsibilities:Support...


  • London, Greater London, United Kingdom Pybus Recruitment Full time

    Assistant Aftersales Manager OpportunityWe are seeking an experienced Assistant Aftersales Manager to join our team at our dealership in Dagenham. As a key member of our Aftersales function, you will play a vital role in delivering exceptional customer experiences and supporting the effective management of our Service Department.Key Responsibilities:Support...

  • Aftersales Manager

    1 month ago


    London, Greater London, United Kingdom CV-Library Full time

    Assistant Aftersales ManagerLocation: Edgware, NW9 6THSalary: Between £35,000 - £40,000 (depending on experience) + bonus + BenefitsFull Time and Permanent: 42.5 hours a week – Mon-Fri and 1 in 4 SaturdaysWe are seeking an exceptional Assistant Aftersales Manager to join our team at our dealership in Edgware. As a key member of our team, you will be...

  • Aftersales Manager

    1 month ago


    London, Greater London, United Kingdom CV-Library Full time

    Assistant Aftersales ManagerLocation: Edgware, NW9 6THSalary: Between £35,000 - £40,000 (depending on experience) + bonus + BenefitsFull Time and Permanent: 42.5 hours a week – Mon-Fri and 1 in 4 SaturdaysWe are seeking an exceptional Assistant Aftersales Manager to join our team at our dealership in Edgware. As a key member of our team, you will be...


  • London, Greater London, United Kingdom Pybus Recruitment Full time

    ## Job Summary We are seeking an experienced Assistant Aftersales Manager to join our team at our dealership in Dagenham. As a key member of our Aftersales function, you will be responsible for supporting the effective management of the department and delivering exceptional customer experiences. ## Key Responsibilities * Support the Aftersales Manager in...

  • Aftersales Engineer

    1 month ago


    London, Greater London, United Kingdom Ernest Gordon Recruitment Careers Full time

    Aftersales Engineer OpportunityWe are seeking a skilled Aftersales Engineer to join our team at Ernest Gordon Recruitment Careers. As a key member of our sales and service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Plan and prioritize sales activities to meet business...