Aftersales Manager

3 weeks ago

London, Greater London, United Kingdom CV-Library Full time
Assistant Aftersales Manager

Location: Edgware, NW9 6TH
Salary: Between £35,000 - £40,000 (depending on experience) + bonus + Benefits
Full Time and Permanent: 42.5 hours a week – Mon-Fri and 1 in 4 Saturdays

We are seeking an exceptional Assistant Aftersales Manager to join our team at our dealership in Edgware. As a key member of our team, you will be responsible for driving customer satisfaction and delivering exceptional service.

Key Responsibilities:

  1. Support the effective management of the dealership's Aftersales function, ensuring seamless customer experiences.
  2. Deliver outstanding customer service, meeting and exceeding our clients' PPA standards.
  3. Anticipate and identify customer needs, building strong relationships and resolving issues promptly.
  4. Collaborate with colleagues to share knowledge, skills, and expertise, driving business performance and profit.
  5. Identify opportunities for process improvements, reducing waste and enhancing quality.

As a valued member of our team, you will enjoy a competitive salary, generous rewards, and a structured approach to training and development. You will also have access to a range of benefits, including:

  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Employee vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website

Candidates must have a full and valid driving licence.

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