Aftersales Operations Manager

4 hours ago


London, Greater London, United Kingdom Watches of Switzerland Full time
Aftersales Manager Role

We are seeking a highly skilled Aftersales Manager to join our team at Watches of Switzerland. The successful candidate will be responsible for managing and delivering operating costs, identifying suitable efficiency improvements, and ensuring KPIs are met.

Key Responsibilities:
  • Cost Management: Analyze and optimize operating costs to ensure maximum efficiency.
  • Performance Analysis: Understand and analyze performance data to make informed decisions.
  • Communication: Develop and maintain effective communication with stakeholders to ensure seamless service delivery.
  • IT Literacy: Utilize IT systems to track and analyze performance data.
  • Numeracy: Apply numerical skills to analyze and optimize business processes.

Requirements:

  • Previous experience in Aftersales
  • Ability to manage and deliver operating costs, identifying suitable efficiency improvements
  • Ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered
  • Excellent communication and interpersonal skills
  • IT literate and highly numerate


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