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Aftersales Operations Manager

2 months ago

London, Greater London, United Kingdom Watches of Switzerland Full time

About the Role:

We are seeking an experienced Aftersales Manager to join our team at Watches of Switzerland. As a key member of our operations team, you will be responsible for managing and delivering operating costs, identifying suitable efficiency improvements, and ensuring the delivery of key performance indicators (KPIs).

Key Responsibilities:

  • Operational Management: Manage and deliver operating costs, identifying suitable efficiency improvements to drive business growth and profitability.
  • Performance Analysis: Analyze performance data to inform business decisions and ensure the delivery of KPIs.
  • Communication and Interpersonal Skills: Develop and maintain strong relationships with internal stakeholders, including sales teams, service teams, and senior management.
  • IT Literacy and Numeracy: Utilize IT systems and tools to analyze data, identify trends, and make informed decisions.

Requirements:

  • Previous experience in Aftersales management or a related field.
  • Ability to understand and analyze performance data to inform business decisions.
  • Excellent communication and interpersonal skills.
  • IT literate and highly numerate.