Aftersales Operations Manager

1 month ago


London, Greater London, United Kingdom Pendragon Group Full time
{"title": "Aftersales Leader", "description": "Aftersales Leader

Are you ready to drive innovation and excellence in the automotive industry?

We're seeking a visionary Aftersales Leader to join our team at Stratstone, powered by Pendragon, and play a key role in shaping our future with BYD, a pioneering electric vehicle brand.

As Aftersales Leader, you will oversee aftersales operations at our Birmingham dealership, ensuring all warranty and repair work meets manufacturer standards. Your responsibilities will include:

  • Maximising efficiency and profitability for the Service department
  • Championing a great customer experience
  • Ensuring your dealership is a Centre of Excellence for best practices and processes
  • Maintaining a safe working environment and adhering to health and safety regulations
  • Guaranteeing first-class levels of customer service to achieve a high CSI score

Requirements for success in this position include:

  • Successful leadership or supervision within a service department or small workshop
  • An exceptional engaging leadership style
  • Excellent knowledge of consumer and vehicle legislation

We're an equal opportunities employer and welcome applications from all walks of life. If you have the motivation, skills, and talent potential we're looking for, get in touch and join our journey in driving beyond the possible.

", "company": "Pendragon Group", "location": "Birmingham"}

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