Aftersales Operations Manager

2 months ago


London, Greater London, United Kingdom Watches of Switzerland Full time
About the Role

We are seeking a highly skilled Aftersales Manager to join our team at Watches of Switzerland.

Key Responsibilities
  • Experience in Aftersales: You will have previous experience in Aftersales, with a proven track record of delivering high-quality customer service and support.
  • Cost Management: You will be responsible for managing and delivering operating costs, identifying suitable efficiency improvements to drive business growth.
  • Performance Analysis: You will have the ability to understand and analyse performance data, making effective decisions to ensure Key Performance Indicators (KPIs) are delivered.
  • Communication and Interpersonal Skills: You will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • IT Literacy and Numeracy: You will be IT literate and highly numerate, with the ability to analyse data and make informed decisions.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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