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Aftersales Operations Manager

2 months ago

London, Greater London, United Kingdom Watches of Switzerland Full time
About the Role

We are seeking an experienced Aftersales professional to join our team at Watches of Switzerland.

Key Responsibilities
  • Manage and deliver operating costs, identifying suitable efficiency improvements to enhance our customer service and support capabilities.
  • Analyse performance data to inform effective decision-making and ensure key performance indicators (KPIs) are met.
  • Develop and maintain strong relationships with internal stakeholders to drive business growth and customer satisfaction.
  • Utilize IT systems and tools to streamline processes and improve service delivery.
  • Collaborate with cross-functional teams to identify and implement process improvements.
Requirements
  • Previous experience in Aftersales or a related field.
  • Excellent communication and interpersonal skills to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills to drive business growth and customer satisfaction.
  • IT literacy and numeracy skills to effectively utilize systems and tools.