Aftersales Operations Manager

1 week ago


London, Greater London, United Kingdom Pendragon Group Full time
{"h1": "Aftersales Leader Opportunity", "p": "At Pendragon, we're seeking a visionary Aftersales Leader to drive our partnership with BYD, a pioneering electric vehicle brand, forward. As a key member of our team, you'll oversee aftersales operations at our Birmingham dealership, ensuring exceptional customer experiences and maximizing efficiency and profitability.

Responsibilities:

* Ensure all warranty and repair work meets manufacturer standards
* Champion a great customer experience
* Maintain a safe working environment and adhere to health and safety regulations
* Set clear targets and KPIs for associates and work to excel and over-achieve these targets
* Guarantee first-class levels of customer service to achieve a high CSI score

Requirements:

* Proven leadership experience in a service department or small workshop
* Exceptional engaging leadership style
* Excellent knowledge of consumer and vehicle legislation

If you're a motivated and innovative individual with a passion for the automotive industry, we encourage you to apply. We're an equal opportunities employer and welcome applications from all walks of life.

At Pendragon, we're committed to driving beyond the possible, and we believe that our people are the key to our success. We're excited to hear from you and explore how you can contribute to our journey."}

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