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Aftersales Operations Assistant Manager
3 months ago
Position: Assistant Aftersales Manager
Location: Edgware, NW9 6TH
Compensation: £35,000 - £40,000 (based on experience) + bonus + Benefits
Employment Type: Full Time, Permanent – 42.5 hours per week – Monday to Friday with 1 in 4 Saturdays
This is an exceptional opportunity with one of the top companies recognized in the Sunday Times best places to work.
Our client is seeking an Assistant Aftersales Manager to enhance their team at the dealership in Edgware.
Your role will involve supporting the Aftersales Manager in overseeing personnel and operations within the Service Department, while proactively identifying and addressing customer needs. You will leverage all available resources to ensure the department operates efficiently and effectively. Your leadership will inspire team members to reach their business objectives.
- Are you a role model for others?
- Do you have experience in a primary dealership?
- Are you driven, dedicated, and resilient?
- Have you demonstrated leadership capabilities with a successful track record?
Role Objective:
Your mission is to elevate customer service standards. You will manage and streamline the service operations within the dealership, ensuring optimal resource utilization while maintaining the highest levels of customer satisfaction. You will embody our client's Purpose, Principles, and Ambition (PPA) in all interactions with colleagues, customers, and prospects.
Key Duties and Responsibilities:
- Assist in the effective management of the dealership's Aftersales operations.
- Optimize resource usage to ensure departmental efficiency.
- Provide a positive impression of our client to a diverse customer base.
- Deliver exceptional customer experiences aligned with our client's PPA.
- Anticipate customer needs and exceed expectations through relationship building and problem resolution.
- Engage with customers ethically and professionally to foster long-term, profitable relationships.
- Exhibit comprehensive product knowledge and communicate effectively with customers.
- Proactively seek ways to add value.
- Serve as a Subject Matter Expert, assisting colleagues with knowledge and skills to enhance business performance and profitability.
- Identify opportunities for waste reduction, efficiency improvements, or quality enhancements.
In addition to competitive compensation, there are generous rewards and a structured approach to training and development, along with opportunities for career advancement.
Applicants must possess a full and valid driving license.
Requirements:
- Prior experience in a similar role within a dealership environment.
- Full and valid driving license.
Benefits:
Along with a competitive salary, the right candidate will receive:
- Industry-leading compensation package.
- 33 days of annual leave (including bank holidays) plus an annual leave purchase and sale scheme.
- Pension Scheme & Life Assurance.
- Employee vehicle purchase scheme.
- Discounts on Service, Bodyshop, and Parts.
- One day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
