Automotive Service Director
5 days ago
Service Leader: Unleash Your Potential
Pendragon Group is a leading automotive retailer, and we're seeking a seasoned Service Leader/Manager to join our team at Mercedes, Giffnock.
A successful candidate will possess a passion for delivering exceptional customer experiences, as well as strong leadership skills to motivate their team and drive business growth. If you're looking to take your career to the next level, we invite you to explore this exciting opportunity.
About the Role:
- Ensure all warranty and repair work adheres to company standards, maintaining high-quality service delivery.
- Manage the Service department's budgets, accounts, and costs, optimizing efficiency and profitability through labor sales, parts, and materials.
- Review pricing policies and ensure compliance with relevant legislation.
- Lead the Service Team, motivating and coaching members to exceed targets and key performance indicators (KPIs).
- Maintain a safe working environment, adhering to health and safety processes.
- Enhance customer service levels to achieve an outstanding customer satisfaction score for your department.
Your Qualifications:
- A background in running a successful workshop or parts department.
- Experience in a fast-paced, target-driven environment.
- Impressive leadership skills, able to motivate a team to work together and exceed targets.
- Strong business acumen, alongside great knowledge of consumer and vehicle legislation.
- A passion for delivering exceptional customer service and putting smiles on faces.
Your Benefits:
- A highly competitive salary of up to £61,152, plus company car.
- An excellent pension scheme.
- Critical illness, life assurance, single health care, and 25 days holiday, plus bank holidays.
- Exclusive company discounts on used car purchases, leasing deals, and aftersales services.
About Pendragon Group:
We recognize the value that diversity brings to our workforce and welcome applications from all walks of life. If you have the motivation, skills, and talent potential that we're looking for, please get in touch. We're an equal opportunities employer.
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