Strategic Customer Journey Optimisation Lead

We are recruiting for an Insights and Journey Lead to join our fashion retailer's team at Harnham. In this role, you will be responsible for leading the development and implementation of strategies to optimize customer journeys and improve customer experience.The insights and journey lead will analyse Voice of the Customer (VoC) and Speech Analytics data to...

We're seeking a highly experienced and customer-focused individual to join our Customer Journey team as a Head of Customer Journey. In this senior role, you'll be responsible for developing and implementing strategies to deliver exceptional customer experiences across all touchpoints, from ticketing to hospitality.About the OpportunityWe're looking for...

We are seeking an experienced Optimisation & Strategic Planning Specialist to support our process improvement initiatives.Key Responsibilities:Analyse operational processes, identifying areas for improvement to drive efficiency benefits.Develop and implement strategic plans, collaborating with stakeholders to enhance forecasting and operational...

Customer Insights LeadLiverpool (Hybrid – 3x Days a Week in Office)£50,000-£60,000 HarnhamA leading company is seeking a Customer Insights Lead to join the team and lead on end-to-end customer experience optimisation. The Customer Insights Lead will be responsible for gathering insights from surveys, disparate data sets, and Voice of the Customer (VoC)...

Harnham is seeking an exceptional End-to-End Customer Journey Optimizer to join our team in Liverpool. As a key member of our hybrid team, you will be responsible for designing and implementing customer experience improvements that drive business outcomes.The successful candidate will have strong experience in customer insights, excellent analytical skills,...

About This Role:As an Operations Manager at The Lead Agency, you will play a critical part in driving our business forward by overseeing the operational plan and supporting our mission to connect automotive brands with consumers.Key ResponsibilitiesDevelop and implement the operational plan within budget, aligning it with our strategic objectives.Key...

Job OverviewThis Production Optimisation Lead role is responsible for developing and implementing effective manufacturing processes to drive business growth and profitability. The ideal candidate will have a proven track record of improving manufacturing efficiency and cost-effectiveness through Lean Manufacturing techniques. This role will involve leading...

Job Summary:Crown Commercial Service is seeking a skilled Lead Service Designer to shape strategic vision and drive long-lasting change in our digital landscape.This exciting role will involve working closely with colleagues to develop and optimise complex CCS services, setting the direction and making evidence-based decisions that bring value for CCS...

We are seeking a Customer Insights Director to lead on end-to-end customer experience optimisation at our leading fashion retailer.This role involves analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups. The insights gathered will be used to optimize customer journeys to enhance...

Welcome to The Lead Agency, a digital business at the forefront of the car industry. We're working closely with top manufacturers like Volkswagen Group, BMW Group, and Ford.We're innovating and developing cutting-edge digital technology that drives car sales. Our culture celebrates diversity and encourages people from all walks of life to join our team....

**The Lead Agency: Enabling Automotive Brands to Succeed**We are seeking a highly motivated Graduate Account Executive to join our Commercial team, working closely with major UK auto brands and their marketing agencies.**Salary:** £27,000 - £32,000 per annum, depending on experience**Job Description:**Your day-to-day efforts will directly contribute to our...

**About The Lead Agency**We are a leading agency in the automotive marketing landscape, dedicated to delivering high-quality leads and driving new car sales through our innovative Martech solutions.**Salary:** £25,000 - £30,000 per annum, depending on experience**Job Description:As a Graduate Account Executive at The Lead Agency, you will play a key role...

We're seeking a talented Stock Optimisation Specialist to join our Electrical category on a 12-month fixed term contract. As an FSP, you'll be responsible for driving business growth by developing and delivering a commercial range, conducting in-season forecasting, and optimising stock management.This role requires a unique blend of analytical and strategic...

Senior Strategic Account Manager Job Summary:A senior-level professional is needed to drive growth and success within our key customer relationships as a Senior Strategic Account Manager. In this role, you will develop and execute comprehensive strategies to enhance customer engagement, increase product adoption, and foster long-term loyalty. If you have a...

About Matalan, a leading UK-based fashion retailer.Salary£45,000 - £55,000 per annum, depending on experience.Job DescriptionThe Strategic Customer Experience Product Manager is responsible for delivering a seamless and engaging customer experience across all touchpoints. This role combines customer experience (CX) strategies with user experience (UX)...

About the RoleThis role will focus on working closely with our strategic brand partners to drive branded campaigns and support the planning and delivery of all key activities across touch points. Championing the customer journey to ensure that events and campaigns are executed in a simple way and aligned to the customer mindset, striving for continuous...

**Unlock Career Opportunities in Automotive Marketing**The Lead Agency is seeking a talented Graduate Account Executive to help drive the success of our clients in the automotive industry.**Salary:** £28,000 - £33,000 per annum, depending on experience**Job Description:**You will be part of a dynamic team, collaborating with key automotive brands and...

Business Performance OptimiserAbout Our Company: At Compliance Chain Limited, we strive to provide innovative solutions to our clients' needs. As a Business Performance Optimiser, you will play a vital role in driving our business forward by leveraging data analytics to inform strategic decisions.Key Responsibilities:Develop and implement data-driven...

Job OverviewThis is an exciting opportunity to join The Lead Agency as an Automotive Account Strategist, where you will play a pivotal role in driving commercial success and forging strong partnerships with major UK auto brands and their marketing agencies.About the RoleWe are seeking an experienced professional with a deep passion for the automotive...

At The Lead Agency, we're reshaping the automotive marketing landscape by delivering high-quality leads and driving new car sales. Our Commercial team is looking for an experienced professional to join us as an Automotive Account Growth Specialist.Key Responsibilities:We're searching for someone with a deep passion for the automotive industry, staying ahead...