Strategic Customer Experience Product Manager

1 day ago


Liverpool, Liverpool, United Kingdom Matalan Full time

About Matalan, a leading UK-based fashion retailer.

Salary

£45,000 - £55,000 per annum, depending on experience.

Job Description

The Strategic Customer Experience Product Manager is responsible for delivering a seamless and engaging customer experience across all touchpoints. This role combines customer experience (CX) strategies with user experience (UX) design principles and Conversion Optimisation (CRO) to enhance customer satisfaction, usability, and overall business performance.

Main Responsibilities
  • Work closely with various departments to integrate customer insights, design, and metric-driven decisions to develop a tailored approach and clear process.
  • Manage the relationship with a range of partners including technology partners, service partners, and consultancy partners.
  • Own and develop the backlog for CX, UX, and CRO.
  • Build strong relationships with key internal and external parties to coordinate roadmaps and delivery of changes across BAU and large transformation programmes.
  • Be responsible for the definition of delivery, building, prioritising, and maintaining backlogs, refining them regularly.

This role requires a high degree of autonomy, strong communication skills, and the ability to work in a fast-paced environment.

Requirements

To be successful in this role, you will need:

  • Strong experience working with 3rd parties in a delivery capacity.
  • Understanding of product development & agile principles.
  • Excellent planning & organisational skills.

In return, we offer a competitive salary, 20% staff discount, Thrive Recognition Scheme, wellbeing support provided by the Retail Trust, Life Assurance, Retail Rewards platform offering discounts for other retailers, Pension Scheme, and access to a wide range of career development opportunities.



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