Customer Experience Manager
3 weeks ago
This role is responsible for delivering exceptional service to clients in line with contractual requirements and ITG's KPIs. The primary focus will be on providing support for photographic requirements, while also overseeing ATL and CRM needs. The successful candidate will work closely with the Creative Production AD and BD to promote the full ITG offering and drive continuous improvement initiatives.
Key Responsibilities- Build and maintain positive relationships with key stakeholders to ensure the client's marketing strategy, aims, and goals are understood, enabling ITG to deliver the best service.
- Adhere to all processes and best practices to ensure projects are produced impeccably, on-time, and within budget.
- Respond to client requirements within designated SLA frameworks, developing robust proposals and timing plans.
- Champion and support the development of best-in-class briefs to support creative and photography teams.
- Provide strategic creative input to client marketing teams, offering advice on creative direction, channel execution, and brand consistency.
- Support the collation and validation of photographic requirements from clients, producing shot count matrices.
- Engage internal resource SMEs to support project delivery, as required.
- Work with the Traffic Manager and Production team to ensure work is efficiently scheduled and managed, with tight resource utilization monitoring.
- Collaborate with senior client stakeholders to keep them informed of retained hours used and potential transitions to a Pay-as-You-Go model.
- Accurately maintain status reports to present to both the client and ITG, monitoring account performance and client priorities.
- Optimize the commercial benefits from customers to ensure maximum profitability, while remaining within client commercial agreements.
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Customer Experience Manager
2 days ago
Liverpool, Liverpool, United Kingdom The Very Group Full timeAs a Customer Experience Manager, you will play a critical role in shaping the future of our company by developing and implementing innovative solutions to improve customer experience. You will work closely with cross-functional teams to drive business results and create a culture of continuous improvement.This is an exciting opportunity to join a dynamic...
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Customer Experience Manager Position
4 weeks ago
Liverpool, Liverpool, United Kingdom Matalan Full timeAbout MatalanMatalan is a retail industry innovator, continuously evolving to meet customer needs. As a Customer Experience Manager, you will drive a customer-centric culture and improve the omnichannel customer experience.Gather real-time customer feedback through surveys, video, and audio tools. Deliver actionable insights to operational teams by analyzing...
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Customer Experience Expert
2 weeks ago
Liverpool, Liverpool, United Kingdom Sainsbury's Full timeAbout the Role: We are seeking a skilled Customer Experience Manager to join our team at Sainsbury's.Your Key Responsibilities: As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, managing a team of retail staff, and driving operational excellence in-store.Your Key Performance Indicators: You will be...
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Customer Experience Strategist
4 weeks ago
Liverpool, Liverpool, United Kingdom Harnham Full timeJob DescriptionAs a Customer Insights Manager at Harnham, you will lead a team responsible for providing end-to-end customer experience optimisation insights. You will gather data from surveys and other sources to enhance advocacy, loyalty, and customer experience.Key ResponsibilitiesLead a team to gather insights from customer dataAnalyse Voice of the...
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Customer Experience Liaison
3 weeks ago
Liverpool, Liverpool, United Kingdom ERGO Group AG Full timeAt ERGO Group AG, we are seeking a highly motivated and well-organised individual to join our team as a Customer Experience Advisor. The successful candidate will be responsible for creating long-term, trusting relationships with our customers and site contacts throughout the lifecycle of a development and providing a seamless customer journey.Key...
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Customer Experience Specialist
1 month ago
Liverpool, Liverpool, United Kingdom ERGO Group AG Full timeJob Title: Customer Experience SpecialistCompany: ERGO Group AGLocation: RemoteJob Type: Full-timeJob Description:We are seeking a highly motivated and organized Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for creating long-term, trusting relationships with our customers and site contacts...
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Events and Customer Experience Manager
1 day ago
Liverpool, Liverpool, United Kingdom Sedulo Group Limited Full timeJob SummaryWe are looking for an experienced Events and Customer Experience Manager to join our team at Sedulo Group Limited in Leeds/Liverpool. As a key member of our events team, you will be responsible for designing and delivering engaging events that exceed client expectations and build long-term relationships.Key responsibilities include:Creating...
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Customer Experience Coordinator
1 day ago
Liverpool, Liverpool, United Kingdom Compliance Chain Limited Full timeAbout the JobThis exciting opportunity is perfect for a highly organized and customer-focused individual looking to take their career to the next level.Key Responsibilities:Confirmation of orders and project details.Effective communication with customers throughout the project lifecycle.Proactive customer engagement to ensure smooth service delivery.Credit...
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Customer Experience Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Dapa Coffee Full timeDapa Coffee Job DescriptionOverviewWe are seeking an exceptional Barista and Front of House team member to join our dynamic team at Dapa Coffee. As a key member of our team, you will play a vital role in delivering an outstanding customer experience in our café.Key ResponsibilitiesPrepare and serve a variety of hot and cold beverages, including coffee, tea,...
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Customer Experience Director
3 weeks ago
Liverpool, Liverpool, United Kingdom SEPHORA Full timeWe are seeking an exceptional Customer Experience Director to elevate our team and ensure every customer enjoys a remarkable visit at Sephora. In this role, you will embody the Sephora spirit, leading by example and providing support in challenging situations to guarantee client satisfaction.Key ResponsibilitiesCustomer Experience: Develop a strategic vision...
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Customer Experience Specialist
5 days ago
Liverpool, Liverpool, United Kingdom Next Full timeWe are looking for a highly motivated and efficient Customer Experience Specialist to join our team at Next.About the Role:To be successful in this role, you will have perfect products available for our online customers by:Accurately processing stock quickly and to the highest standard, including locating, packing and promptly transferring stock in and out...
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Customer Experience Specialist
1 day ago
Liverpool, Liverpool, United Kingdom EG Group Full timeAt EG Group, we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist at KFC, you'll play a vital role in making that happen.We're not just looking for anyone - we want real people who are up for getting stuck in and delivering a great experience for our customers. Don't worry about the rest, we'll teach you...
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Customer Experience Director
2 days ago
Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full timeAbout the Role:">We are seeking an exceptional Customer Experience Director to join our team at Crowne Plaza Liverpool John Lennon Airport.">The ideal candidate will be a seasoned hospitality professional with a proven track record of delivering exceptional customer experiences and driving sales growth.">Main Responsibilities:">Develop and implement...
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Customer Experience Associate
1 day ago
Liverpool, Liverpool, United Kingdom Sodexo Prestige Venues & Events Full timeAbout Sodexo Live">We're a world-leading food and facilities management company, crafting exceptional events at the most prestigious venues on the planet. Our team of hospitality professionals work, celebrate, and make memories together. We take pride in making every moment count, for our guests and for our team members.">Job Overview">This is a fantastic...
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Customer Experience Service Delivery Manager
6 days ago
Liverpool, Liverpool, United Kingdom CMACGM Full timeWe are a global leader in shipping and logistics, serving over 420 ports worldwide. Our mission is to deliver exceptional customer experiences through efficient service delivery.Main ResponsibilitiesManage service levels to meet customer needs.Deploy company-standard processes and tools.Report performance data to management, aligned with agreed KPIs.Analyze...
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Liverpool, Liverpool, United Kingdom Matalan Full timeAbout Matalan, a leading UK-based fashion retailer.Salary£45,000 - £55,000 per annum, depending on experience.Job DescriptionThe Strategic Customer Experience Product Manager is responsible for delivering a seamless and engaging customer experience across all touchpoints. This role combines customer experience (CX) strategies with user experience (UX)...
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Customer Experience Ambassador
2 weeks ago
Liverpool, Liverpool, United Kingdom DUNKIN' North West Full timeWe're on a mission to spread happiness and quality across the Dunkin' East Midlands family!About the Role:As a Team Member, you'll play a vital part in delivering exceptional customer experiences and quality products that make our guests smile. We're looking for someone with a positive attitude, a passion for delivering memorable experiences, and a focus on...
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Customer Experience Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Maersk Full timeMaersk is a global leader in integrated logistics, pioneering innovation and transformation for over a century. Our mission is to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning, ensuring our organisation reflects and...
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Customer Experience Ambassador
3 weeks ago
Liverpool, Liverpool, United Kingdom ATG Entertainment Full timeCustomer Experience AmbassadorATG Entertainment is a dynamic and innovative live entertainment company that prides itself on delivering exceptional customer experiences. We are seeking a charismatic Customer Experience Ambassador to join our team and make a lasting impact on our customers.This role involves delivering the highest standards of customer...
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Customer Experience Manager
2 days ago
Liverpool, Liverpool, United Kingdom Arnold Clark Group Full timeAbout UsAt Arnold Clark Group, we pride ourselves on creating a diverse and inclusive workplace where employees are at the heart of everything we do. We care about our employees and communities, nurture talent, and encourage ambition.Job SummaryWe're seeking an enthusiastic Customer Experience Manager to join our team in Liverpool. As a key player in our...