Customer Experience Coordinator

1 month ago


Liverpool, Liverpool, United Kingdom Compliance Chain Limited Full time
About the Job

This exciting opportunity is perfect for a highly organized and customer-focused individual looking to take their career to the next level.

Key Responsibilities:

  1. Confirmation of orders and project details.
  2. Effective communication with customers throughout the project lifecycle.
  3. Proactive customer engagement to ensure smooth service delivery.
  4. Credit control and processing payments through our system.
  5. Management of installation schedules and creation of Works Orders.
  6. Handling warranty customer schedules and addressing customer queries.
  7. Accurate reporting and exceptional customer service delivery.
  8. Maintenance of regulatory compliance and adherence to company policies.

Qualifications and Experience:

  • At least 5 years of experience in customer-facing roles.
  • Proven track record of managing customer concerns and resolving issues.

Skills and Knowledge:

  • Excellent customer service skills.
  • Strong organizational skills with the ability to multitask.
  • Basic software proficiency.

Working Environment: Our office environment is modern, welcoming, and designed to facilitate collaboration and productivity. You will work closely with our experienced team to deliver exceptional results.



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