Customer Experience Specialist

1 week ago


Liverpool, Liverpool, United Kingdom Next Full time

We are looking for a highly motivated and efficient Customer Experience Specialist to join our team at Next.

About the Role:

To be successful in this role, you will have perfect products available for our online customers by:

  • Accurately processing stock quickly and to the highest standard, including locating, packing and promptly transferring stock in and out of store
  • Meeting deadlines to always deliver to our customers at the promised time
  • Maintaining operational areas of the store clean, tidy and organized
  • Working in all areas of the store as needed, including sales floors, to offer fast and friendly service
  • Collaborating with the store team, reporting to one of our Coordinators or Managers

As a key member of our team, you will play a vital role in delivering an exceptional customer experience, working efficiently to meet deadlines and ensuring that our customers receive their orders on time.

Requirements:

To be considered for this role, you must possess excellent communication skills, be friendly, calm and efficient, even on your busiest days. You should also be accurate, thorough and well-organized, with excellent attention to detail.

In addition, you should take pride in your work, approach tasks with energy, pace and dedication, and be happy to work independently while achieving performance targets.

You should also be flexible, supportive and willing to go the extra mile for your team and our customers, enjoying taking control of your own development.

Benefits:

We offer a competitive salary of £9.50 per hour, plus amazing benefits, including flexible working options, career development opportunities and a positive, dynamic work environment.



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