Strategic Account Manager

3 weeks ago

Liverpool, Liverpool, United Kingdom Angel Solutions Full time

Job Title: Strategic Account Manager

About the Role: We are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a Strategic Account Manager, you will be responsible for managing our Multi-Academy Trust clients, ensuring their success with our products and services.

Key Responsibilities:

  • Manage the day-to-day of the Multi-Academy Trust team
  • Collaborate closely with MAT school account managers to drive product usage of our school products
  • Conduct regular meetings and PDPs with members of your team to help get the most out of your people
  • Lead customer "kickoff" calls to set expectations, determine priorities and discuss their implementation plan
  • Understand customer requirements, facilitate customer onboarding, deliver product training, promote product adoption and retention, and ensure ongoing customer satisfaction
  • Be a crucial point of contact and trusted advisor for our Multi Academy Trust customers, maintaining consistent contact and supporting them through their customer journey with us
  • Manage customer expectations, especially when it comes to product development
  • Work with SLT and Trust Executive teams and users at all levels to ensure they are on track with their goals and desired outcomes
  • Take a proactive and strategic approach to engage Central Trust teams with our software, ensuring they derive maximum value through advice and guidance at every customer journey stage
  • Continually monitor and measure the performance of each account, keeping track of key account metrics and KPIs
  • Leverage real-time data intelligence to proactively intervene in accounts where product usage could be improved and deliver optimal support
  • Create 'At risk' action plans for accounts you are concerned about
  • Create strategic plans and proposals
  • Use our CRM database, ACT, daily to maintain Account Plans and keep accurate records of customer conversations, tasks, and opportunity updates
  • Liaise with key customer stakeholders to successfully renew their contracts and negotiate price increases where relevant
  • Log product feature requests as and when they come up
  • Represent the customer in product development meetings
  • Gather testimonials from our customers to share with the marketing department
  • Build strong, long-term customer relationships to foster advocacy that generates new business leads
  • Maximise event attendance for any onsite/online events we are hosting
  • Actively look for opportunities to upsell other products to our Multi Academy Trusts
  • Keep up to date with news in the education sector that may impact our strategic decisions, e.g., changes to the Ofsted framework
  • Initiate and lead change, influencing internal stakeholders to strive for continued improvement in how things are done, and refining processes
  • Become an enthusiastic brand ambassador for Angel Solutions and contribute your innovative ideas to the team
  • Thriving in a collaborative and supportive team environment, working towards clear objectives

Personal Development: You will also be expected to update and maintain your own Personal Development Plan (PDP) on a quarterly basis as part of our performance management process which allows for regular one2one discussions around your development at Angel Solutions.

Benefits & Culture: We know we're biased, but we really do think Angel is a great place to work. We offer a range of benefits and a supportive culture that will help you grow and develop in your role.

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