Strategic Account Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom Angel Solutions Full time
Job Overview

We are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.

Key Responsibilities
  • Manage the day-to-day of the Multi-Academy Trust team, ensuring seamless execution of our sales strategy.
  • Collaborate closely with MAT school account managers to drive product usage of our school products, resulting in increased customer satisfaction and retention.
  • Conduct regular meetings and PDPs with members of your team to help them get the most out of their roles.
  • Lead customer "kickoff" calls to set expectations, determine priorities, and discuss implementation plans.
  • Understand customer requirements, facilitate customer onboarding, deliver product training, promote product adoption and retention, and ensure ongoing customer satisfaction.
  • Be a crucial point of contact and trusted advisor for our Multi Academy Trust customers, maintaining consistent contact and supporting them through their customer journey with us.
  • Manage customer expectations, especially when it comes to product development.
  • Work with SLT and Trust Executive teams and users at all levels to ensure they are on track with their goals and desired outcomes.
  • Resolve issues, confidently engage with our customers, and intervene where necessary to turn any experience into a positive one for our customers.
  • Take a proactive and strategic approach to engage Central Trust teams with our software, ensuring they derive maximum value through advice and guidance at every customer journey stage.
  • Continually monitor and measure the performance of each account, keeping track of key account metrics and KPIs.
  • Leverage real-time data intelligence to proactively intervene in accounts where product usage could be improved and deliver optimal support.
  • Create 'At risk' action plans for accounts you are concerned about.
  • Create strategic plans and proposals.
  • Use our CRM database, ACT, daily to maintain Account Plans and keep accurate records of customer conversations, tasks, and opportunity updates.
  • Liaise with key customer stakeholders to successfully renew their contracts and negotiate price increases where relevant.
  • Log product feature requests as and when they come up.
  • Represent the customer in product development meetings.
  • Gather testimonials from our customers to share with the marketing department.
  • Build strong, long-term customer relationships to foster advocacy that generates new business leads.
  • Maximise event attendance for any onsite/online events we are hosting.
  • Actively look for opportunities to upsell other products to our Multi Academy Trusts.
  • Keep up to date with news in the education sector that may impact our strategic decisions, e.g., changes to the Ofsted framework.
  • Initiate and lead change, influencing internal stakeholders to strive for continued improvement in how things are done, and refining processes.
  • Become an enthusiastic brand ambassador for Angel Solutions and contribute your innovative ideas to the team.
  • Thrive in a collaborative and supportive team environment, working towards clear objectives.
Personal Development

You will also be expected to update and maintain your own Personal Development Plan (PDP) on a quarterly basis as part of our performance management process which allows for regular one2one discussions around your development at Angel Solutions.

The PDP will touch on your development, other skills and training required for development within the role in line with Company Objectives and development around softer behavioural skills as outlined in our "Angel Way."

Benefits and Culture

We know we're biased, but we really do think Angel is a great place to work

  • Hybrid Working: We will support you to work wherever you work best, at home, in the office, or both
  • Your Birthday Off: In addition to Annual Leave allowance
  • Regular Finish Early Fridays: as a reward for all your hard work
  • Innovation Days: Time to get away from "normal" and work differently
  • Ongoing Training and Qualifications: Learning is at the core of who we are
  • Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan...
  • Surprise Treat-Days: Park fun days, meals out, workshops... who knows what's next?
  • Parental Leave: Maternity, paternity and adoption leave from day one
  • Dependents Leave Allowance: Time off if your child / family member is poorly
  • Private Medical Insurance: Because we want to know you're looked after
  • Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it's a great time to rest and recharge those batteries
What We Do at Angel Solutions...

Angel Solutions creates pioneering web-based software that serves the education industry (teachers, leaders, school improvement officers, education data analysts and more). Most of our products are designed to save people time and deliver powerful data analysis, but that's not all we're about We also strive to be creative and innovative in everything we do, and want to remain a friendly, close-knit team even as the company continues to grow.

The role of Angel's Sales Team is to raise awareness of our well-respected and sought-after brand. Through regular innovation, the sales team's priority is to implement software and services that have an high impact on workload, learning and staff development in schools nationwide.

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