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Head of Customer Journey

1 month ago

Liverpool, Liverpool, United Kingdom Everton Football Club Full time

We're seeking a highly experienced and customer-focused individual to join our Customer Journey team as a Head of Customer Journey. In this senior role, you'll be responsible for developing and implementing strategies to deliver exceptional customer experiences across all touchpoints, from ticketing to hospitality.

About the Opportunity

We're looking for someone with extensive experience in customer journey mapping, a strong understanding of customer service principles, and experience working in fast-paced environments. As a key member of our team, you'll be responsible for managing cross-functional teams, developing customer engagement strategies, and measuring customer satisfaction.

Key Responsibilities:
  • Develop and implement customer journey maps to inform business decisions
  • Manage cross-functional teams to deliver exceptional customer experiences
  • Measure and report on customer satisfaction metrics

In return, we offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including a generous pension scheme and opportunities for professional development.

What We Offer:
  • A competitive salary of £60,000 - £80,000 per annum
  • A generous pension scheme
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment