End-to-End Journey Expert

4 weeks ago


Liverpool, Liverpool, United Kingdom Harnham Full time
Lead Customer Insights Analyst

We are seeking a highly skilled Customer Insights Manager to join our team in Liverpool. As a key member of our customer experience team, you will be responsible for gathering insights from surveys and other data sets to optimize customer journeys. Your expertise in Voice of the Customer (VoC) and Speech Analytics data analysis will enable you to drive business growth and improve customer satisfaction.

The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a hybrid environment. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

The estimated salary for this role is £55,000 per annum, depending on experience.



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