Manager of Customer Experience Optimization

2 weeks ago


Liverpool, Liverpool, United Kingdom Harnham Full time

We are looking for a Manager of Customer Experience Optimization to join our team at Harnham. This is an exciting opportunity to drive customer experience improvement across our fashion retailer business.

The manager will be responsible for analysing Voice of the Customer (VoC) and Speech Analytics data to gain insights into customer journeys. These insights will be used to develop and implement strategies to improve customer experience and increase advocacy, loyalty, and satisfaction.

The ideal candidate will have experience in the customer insights space and strong analytical skills. As the manager, you will oversee a team that provides insights on end-to-end customer journeys.

Key responsibilities:

  • Analyse VoC and Speech Analytics data for all customer groups
  • Develop and implement strategies to improve customer experience
  • Oversee a team responsible for providing insights on end-to-end customer journeys

What we offer:

  • A salary range of £50,000-£60,000 dependent on experience
  • A dynamic and supportive team environment


  • Liverpool, Liverpool, United Kingdom Dee Set Full time

    We're seeking an experienced Inventory Optimization Specialist to join our Supply Chain team in Stoke-On-Trent. As a key player in our team, you'll be responsible for developing and implementing strategies that drive business growth while maintaining exceptional customer service.Our Supply Chain team is dedicated to minimizing our Inventory and maximizing...


  • Liverpool, Liverpool, United Kingdom Matalan Full time

    We are seeking an ambitious Retail Product Optimization Manager to join our team at Matalan. This role plays a pivotal part in driving sales, profitability, and customer satisfaction through effective product range management.In this critical position, you will be responsible for planning, administering, and optimizing product ranges to meet business...


  • Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

    About the Role:">We are seeking an exceptional Customer Experience Director to join our team at Crowne Plaza Liverpool John Lennon Airport.">The ideal candidate will be a seasoned hospitality professional with a proven track record of delivering exceptional customer experiences and driving sales growth.">Main Responsibilities:">Develop and implement...


  • Liverpool, Liverpool, United Kingdom Dee Set Full time

    Job Description:As a Supply Chain Planner at Dee Set, you will play a crucial role in driving our organization's success. Your primary responsibility will be to optimize our inventory levels, ensuring that we maintain high client service levels while minimizing costs.About Us:We are a company dedicated to providing exceptional customer service and achieving...


  • Liverpool, Liverpool, United Kingdom The Very Group Full time

    As a Customer Experience Manager, you will play a critical role in shaping the future of our company by developing and implementing innovative solutions to improve customer experience. You will work closely with cross-functional teams to drive business results and create a culture of continuous improvement.This is an exciting opportunity to join a dynamic...


  • Liverpool, Liverpool, United Kingdom Sporting House Full time

    Job DescriptionSporting House is seeking a Lifeguarding and Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that our swimming venues provide an exceptional customer experience while maintaining the highest standards of hygiene and safety.About the RoleYour key responsibilities will include:Maintaining site...


  • Liverpool, Liverpool, United Kingdom Bespak Full time

    Bespak, a leading Contract Development and Manufacturing Organization (CDMO), is seeking an experienced Process Engineer to join its team at the Holmes Chapel site in Cheshire. The successful candidate will be responsible for designing, optimizing, and troubleshooting manufacturing processes for pressurized metered dose inhalers (pMDIs) and other medical...


  • Liverpool, Liverpool, United Kingdom Sainsbury's Full time

    About the Role: We are seeking a skilled Customer Experience Manager to join our team at Sainsbury's.Your Key Responsibilities: As a Customer Experience Manager, you will be responsible for delivering exceptional customer service, managing a team of retail staff, and driving operational excellence in-store.Your Key Performance Indicators: You will be...


  • Liverpool, Liverpool, United Kingdom Compliance Chain Limited Full time

    About the JobThis exciting opportunity is perfect for a highly organized and customer-focused individual looking to take their career to the next level.Key Responsibilities:Confirmation of orders and project details.Effective communication with customers throughout the project lifecycle.Proactive customer engagement to ensure smooth service delivery.Credit...


  • Liverpool, Liverpool, United Kingdom Sedulo Group Limited Full time

    Job SummaryWe are looking for an experienced Events and Customer Experience Manager to join our team at Sedulo Group Limited in Leeds/Liverpool. As a key member of our events team, you will be responsible for designing and delivering engaging events that exceed client expectations and build long-term relationships.Key responsibilities include:Creating...


  • Liverpool, Liverpool, United Kingdom Morgan Ryder Full time

    Morgan Ryder is seeking an experienced Customer Service Manager to lead our defence and military customer service team. As a key member of our team, you will be responsible for driving service excellence and maintaining strong relationships with internal and external stakeholders.About the JobThis role offers a unique opportunity to work in a fast-paced and...


  • Liverpool, Liverpool, United Kingdom Rudy's Pizza Full time

    Rudy's Altrincham is a vibrant and dynamic restaurant, serving up delicious Italian cuisine to our customers every day. We're now looking for an experienced Restaurant Floor Team Member to join our busy team and help us deliver outstanding customer service.In this role, you'll be responsible for taking orders, managing tables, and ensuring that our guests...


  • Liverpool, Liverpool, United Kingdom Next Full time

    We are looking for a highly motivated and efficient Customer Experience Specialist to join our team at Next.About the Role:To be successful in this role, you will have perfect products available for our online customers by:Accurately processing stock quickly and to the highest standard, including locating, packing and promptly transferring stock in and out...


  • Liverpool, Liverpool, United Kingdom EG Group Full time

    At EG Group, we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist at KFC, you'll play a vital role in making that happen.We're not just looking for anyone - we want real people who are up for getting stuck in and delivering a great experience for our customers. Don't worry about the rest, we'll teach you...


  • Liverpool, Liverpool, United Kingdom CMACGM Full time

    We are a global leader in shipping and logistics, serving over 420 ports worldwide. Our mission is to deliver exceptional customer experiences through efficient service delivery.Main ResponsibilitiesManage service levels to meet customer needs.Deploy company-standard processes and tools.Report performance data to management, aligned with agreed KPIs.Analyze...


  • Liverpool, Liverpool, United Kingdom Sodexo Prestige Venues & Events Full time

    About Sodexo Live">We're a world-leading food and facilities management company, crafting exceptional events at the most prestigious venues on the planet. Our team of hospitality professionals work, celebrate, and make memories together. We take pride in making every moment count, for our guests and for our team members.">Job Overview">This is a fantastic...


  • Liverpool, Liverpool, United Kingdom Matalan Full time

    About Matalan, a leading UK-based fashion retailer.Salary£45,000 - £55,000 per annum, depending on experience.Job DescriptionThe Strategic Customer Experience Product Manager is responsible for delivering a seamless and engaging customer experience across all touchpoints. This role combines customer experience (CX) strategies with user experience (UX)...


  • Liverpool, Liverpool, United Kingdom Cineworld Cinemas Ltd Full time

    Cineworld Cinemas Ltd Job Description: Front of House Team Leader. We are seeking a dedicated and organized individual to lead our front-of-house team as a Front of House Team Leader. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the front-of-house team, ensuring that all customers receive a high...


  • Liverpool, Liverpool, United Kingdom Uniform Full time

    About UniformWe are a forward-thinking company that prioritizes innovation and efficiency in all aspects of our production pipeline. Our team is dedicated to pushing the boundaries of what is possible.Job SummaryWe are seeking an experienced Digital Asset Optimization Specialist to join our team. This role requires strong technical skills, excellent...


  • Liverpool, Liverpool, United Kingdom DUNKIN' North West Full time

    We're on a mission to spread happiness and quality across the Dunkin' East Midlands family!About the Role:As a Team Member, you'll play a vital part in delivering exceptional customer experiences and quality products that make our guests smile. We're looking for someone with a positive attitude, a passion for delivering memorable experiences, and a focus on...