Manager of Customer Experience Optimization
2 weeks ago
We are looking for a Manager of Customer Experience Optimization to join our team at Harnham. This is an exciting opportunity to drive customer experience improvement across our fashion retailer business.
The manager will be responsible for analysing Voice of the Customer (VoC) and Speech Analytics data to gain insights into customer journeys. These insights will be used to develop and implement strategies to improve customer experience and increase advocacy, loyalty, and satisfaction.
The ideal candidate will have experience in the customer insights space and strong analytical skills. As the manager, you will oversee a team that provides insights on end-to-end customer journeys.
Key responsibilities:
- Analyse VoC and Speech Analytics data for all customer groups
- Develop and implement strategies to improve customer experience
- Oversee a team responsible for providing insights on end-to-end customer journeys
What we offer:
- A salary range of £50,000-£60,000 dependent on experience
- A dynamic and supportive team environment
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