Defence and Military Customer Experience Manager

6 days ago


Liverpool, Liverpool, United Kingdom Morgan Ryder Full time

Morgan Ryder is seeking an experienced Customer Service Manager to lead our defence and military customer service team. As a key member of our team, you will be responsible for driving service excellence and maintaining strong relationships with internal and external stakeholders.

About the Job

This role offers a unique opportunity to work in a fast-paced and dynamic environment, where you can deliver outstanding service to our valued defence and military customers. You will have previous experience in a Customer Service Management role, ideally within a technical or defence-related environment, and strong leadership skills with experience managing a mixed in-office and remote team.

Main Responsibilities
  1. Lead a Dedicated Customer Service Team
  2. Manage and Support Remote Team Members
  3. Ensure Compliance with Company Procedures and Industry Regulations
  4. Collaborate with Senior Leadership on Strategic Planning

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience, plus benefits and professional development opportunities.



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