Customer Service Team Lead

6 days ago


Liverpool, Liverpool, United Kingdom Morgan Ryder Full time

Are you an experienced leader looking to make a real impact in the defence and military industries? We are seeking a dynamic and strategic Customer Service Manager to join our team at Morgan Ryder.

About the Role

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has experience managing teams in a technical or defence-related environment. You will be responsible for leading a dedicated customer service team, providing guidance and support to both in-office and remote team members, and ensuring that customers receive prompt, professional, and effective assistance across various service touchpoints.

Main Responsibilities
  • Lead and Motivate a Team of 6
  • Manage Escalations and Resolve Complex Issues
  • Oversee Export Documentation and Contract Support
  • Develop and Train the Customer Service Team
  • Collaborate with Senior Leadership on Strategic Planning

We are offering a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits and professional development opportunities.



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