Customer Advocate Lead
1 week ago
A senior-level professional is needed to drive growth and success within our key customer relationships as a Senior Strategic Account Manager. In this role, you will develop and execute comprehensive strategies to enhance customer engagement, increase product adoption, and foster long-term loyalty. If you have a proven track record in SaaS account management, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.
About Our Team:
Angel Solutions is a pioneering software company dedicated to serving the education sector. We strive to deliver innovative solutions that save time and provide powerful data analysis. Our team is passionate about creating a positive impact on workload, learning, and staff development in schools nationwide.
Your Key Responsibilities:
You will be the primary point of contact for our Multi-Academy Trust clients, providing exceptional support and guidance throughout their journey with us. Key responsibilities include:
- Developing and implementing tailored account plans to drive business growth and retention.
- Collaborating closely with cross-functional teams to ensure seamless execution and optimal results.
- Conducting regular reviews and assessments to identify opportunities for improvement and implement strategic adjustments.
- Fostering strong relationships with key stakeholders to understand their needs and preferences.
- Cultivating a culture of customer-centricity throughout the organization.
Requirements and Qualifications:
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