Xero Customer Advocate

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Xero Full time
Our Vision

Xero's vision is to make life better for people in small business, their advisors, and communities around the world. We believe that by delivering exceptional customer service, we can help our customers achieve their goals and succeed in their businesses.

Job Description

We are seeking a skilled Xero Customer Advocate to join our team. As a key member of our Customer Experience Team, you will work closely with our customers to understand their needs and provide tailored solutions. Your role will involve responding to customer queries, providing guidance and support, and escalating priority issues when necessary.

What You'll Do
  • Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give by written responses or by telephone
  • Participate in proactive call campaigns to ensure our customers are getting the most out of Xero
  • Achieve agreed targets, particularly your quality and productivity targets
About You

You will be a confident, self-motivated individual who is passionate about delivering exceptional customer service. You will have excellent communication skills, both written and verbal, and be confident in making outbound proactive phone calls. You will also be a team player who proactively assists other team members.



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