Supply Chain Customer Advocate
6 days ago
About the Opportunity: Peripass is seeking an experienced Supply Chain Customer Advocate to join our customer success team. As a key member of our logistics transformation initiative, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
Key Responsibilities:
- Work closely with sales teams to identify customer needs and develop tailored solutions to meet their requirements.
- Implement and manage customer onboarding processes, ensuring seamless integration of our Yard Management Software.
- Develop and maintain strong relationships with customers, providing proactive support and guidance to maximize their return on investment.
- Conduct regular business reviews with customers, highlighting achievements and areas for improvement.
- Collaborate with cross-functional teams to identify process improvements and implement innovative solutions that enhance customer satisfaction and loyalty.
Requirements:
- Bachelor's degree or equivalent experience in logistics, supply chain management, or a related field.
- A minimum of 5 years' experience in a similar role, preferably in a SaaS environment.
- Proven track record of delivering exceptional customer outcomes and driving business growth through strategic partnerships.
- Excellent communication, negotiation, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong analytical and technical skills, with proficiency in data analysis and visualization tools.
What We Offer:
- An attractive salary package, estimated at £55,000 - £75,000 per annum, depending on experience.
- A comprehensive benefits program, including flexible working hours, home office setup, and annual leave entitlement.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to work with a talented team of professionals who share your passion for logistics and supply chain innovation.
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