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Guest Services Co-ordinator Shift Leader

1 month ago

Sunninghill, United Kingdom Coworth Park Full time

At Coworth Park, we're looking for a skilled Guest Services Co-ordinator Shift Leader to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Supervise Guest Service Receptionists and assist with issues that may arise
  • Assist with Check in and Check out
  • Supervise the billing process and ensure folios are up to date and accurate
  • Liaise directly with VIP guests and ensure all their needs are met
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover with the Guest Service Manager at the end of each shift

Requirements:

  • Passionate about hospitality and delivering a 5* service to our guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge including Microsoft Office
  • Good written and spoken English
  • Team player

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team.